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I went to the T-Mobile store on Belmont/Torrey Street in Brockton, MA on Thursday 10/10/24 to upgrade my phone and switch from AT&T to T-Mobile. The person who helped me was Alex. He was so patient, knowledgeable, kind, caring and answered all my questions without any sign of being tired of my questions. He took the time and showed me all different things about my new phone and made sure that everything was transferred from my old phone to my new phone.  I also want to thank Carlene for her help. I asked her some questions in between her helping other customers. I am so glad that I went to the store at that time because my experience was great.  Thank you Alex for all you did to make my experience great and thank you Carlene also. I will go to the T-Mobile store at 521 Belmont St., Brockton, MA from now on. I have been in other T-Mobile stores and wasn't happy so I left.  Thank you to the best and hardworking store representative Alex.