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how to leave a good customer service review?
I am hoping to leave a review about some excellent service I received. I thought a survey would begin after the call, but it never came. Is there a way for me to leave a positive review for an employ...
@HeavenM can pass the word up the chain.
I was reviewing my account and the details of my plan (GO5GPLUS). I have 6 lines and TMobile is charging me $160 for first 3 lines and $40 for the other 3 lines. A total of $320
Reviewing the same plan (GO5GPLUS) in the TMobile website, they are offering $220 for 5 lines plus 1 additional line.
I called customer service and now they are telling me that is a website mistake and they are investigating. They opened a case and are returning my call in one week. I have been paying the same rate for months and I am a client coming from Sprint.
I hope TMobile give me credit for all the months that I have been overpaying. Looking forward to hear from them soon.
Below what the website is advertising.
Here what TMobile is charging:
