Just about done with Tmobile

I am having the same issue, just don't get my voicemails or texts until like 12 hours later.  I complained a couple months ago, and they said they fixed their tower issue but it's still happening.  I have been a customer for 12-15 years and never had it happen until recently, maybe the switch or upgrade to 5g is screwing with service?  

Thanks to the other person for recommending possibly swapping the SIM, I will try that, no one else has suggested it, least of all their own Customer Service…

Calling their customer service and tech support has been SO PAINFUL it as upsetting as the late voicemails and late messages. I wish they answered the calls in Bellevue WA like they used to...wherever country they are outsourcing their customer support to is the most annoying ever.  The CSA reps repeat back to you everything you say, ask questions that don't make sense, and then repeat what they are going to do for you about 3-5 times before they actually do it.  I don't know if they are literally stretching out the call to not have to take as many calls on the switchboard? Literally had to tell the first girl three times what the problem was with not receiving my voicemails and texts on time, then she had to tell me at least 3-4 times that she was giving me a credit for $50 and transferring me to tech support before she did it.

I know working customer service is a hard job but the length of time it took me to make a complaint about this was 30+ minutes, every single time I have called, resulting in a total of about 3 hours with support to no resolution.  After I tranfserred to tech support, the same "repeating" happened. I finally had to the tell the CSA "can you just email me whatever tech support instructions that I need to do? I have a job interview in 10 minutes so I need to go, and I can't interrupt my wifi to reset my phone right now. I will complete the instructions as soon as I can to see if it helps."  Ten minutes later we are still on the phone while he asks me every question under the sun such as "where were you when you noticed you weren't getting your voicemails?" which makes no sense as they just randomly show up 12 hours later, so how would I know where I was if I missed the call?? I finally just hung up on him as he was repeating again for the 10th time that he was sending me a tech support instruction to complete. 

Unreal waste of time for your customers.  Please spend half as much time on T-Mobile Tuesday deals which aren't that great anyway and get some decent CSAs like you used to have.