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I've been paying for 5g service for almost 2 years now, and I can't get 5g internet here in the DC area. I had it once, just after I bought the M2000 and got the account, but it stopped working a month or so later. I got no benefit from phine support. Even though the M2000 screen shows 5g, when I connect to it with WiFi the iPad settings says "no internet connection". I can set the M2000 to use 4g lte, which is why I haven't gotten rid of it, but there's something wrong with some part of the communication from the M2000 to the T-Mobile 5g towers. I've driven to many different places all over the DC Metro area, but none of the towers I connect to will connect me to the internet. I wish you luck getting yours set back up, I've had none for 2 years.
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