Forum Discussion
VPN issues
All devices and home network are good. Signal strength is 2 bars (weak, but functional). Spouse needs to set up VPN to work from home, but even IT from the office could not get VPN to work via T-Mob...
Same issue here. I had the white modem and things worked fine with GlobalProtect, but then I saw I could upgrade to the new gray cylinder modem, so I asked them to send it to me. It showed up yesterday and I hooked it all up. Speeds are amazing and a nice improvement over the white box, but unfortunately, while I can connect to the GlobalProtect VPN, none of the sites/platforms I am attempting to access will load. I called T Mobile and the rep said that it's a known issue and that apparently there's something our IT department can do at work to make it work. But I have serious doubts that our IT department will go through a whole lot of troubleshooting on this for one user.
The good news is, I still have the white box as I haven't returned it yet. The T mobile rep said it should still work and that I have 30 days to return it. He said if my IT department can't get the new one working with our VPN, I could call them back and get a return shipping label for the new modem and keep the old one. Thank god too, because we don't have access to cable where I live. I would have had to have subscribed to Starlink. Which, I am interested in doing however not so interested in paying $600 up front plus twice as much per month for the actual service compared to T-mobile's.
