Forum Discussion
VPN issues
All devices and home network are good. Signal strength is 2 bars (weak, but functional). Spouse needs to set up VPN to work from home, but even IT from the office could not get VPN to work via T-Mob...
msyed wrote:Soules75 wrote:msyed wrote:Looks like nobody here has been able to resolve this issue. Has anyone's IT department been able to get this thing working?
I have the same issue with following configuration:
- Gateway Nok 5g21 Grey
- VPN Client: GlobalProtect by Palo Alto
My VPN is able to connect but connection to any work related resources (websites, servers, etc) fail. While on VPN, things that do work though: I do get a decent speed using googles speed test, non-work websites, Microsoft teams.
Same VPN works perfect on cellular hotspot using T-mobile’s network.
If this doesn’t get resolved, I might cancel t-mobile home internet.
I'm about to make your day. You ready? There's a solution! Check out this reddit post: https://www.reddit.com/r/tmobileisp/comments/lw75ul/0168_firmware_update_has_fixed_my_cisco/
This solution worked for me with GlobalProtect and has been working perfectly since. You're welcome! :)
I already have the gateway firmware version 1.2003.03.0168. So for the latest firmware, GlobalProtect isn't working. I will try to reset it and see if that helps. Thanks for the link.
Also, like everyone shared I got the same email from T-mobile support suggesting reconfiguring VPN client (ipv4 and ipv6 double stacked configuration).
I don't suppose you have another router hooked up to it in AP/bridge mode? That's my setup and I noticed today that when I disabled the SSIDs in the T-mobile gray cylinder, it breaks the VPN again. Once I re-enabled them, VPN worked again. Outside of that, I'm sorry but I guess I can't help. Sorry to have gotten your hopes up for a moment. :(
