Forum Discussion
slow data, dropped calls, service unavailable
Start off by saying TMobile sucks.
Switched from Verizon Samsung S8 to Tmobile Samsung 20 5G.
1 ST WEEK. Minor network issues, just thought it was trying to see my usage.
2nd week, went back to Costco t-mobile hub for Failed to send text messages and slow!! Speeds. The reset network settings.
4th week. Returned back to Costco for same issues. They game me new Sim cards
6th week. Called t-mobile service, they said 5G doesn't work in Los Angeles, hmm. To switch to 4g.
6th week. Returnwd to Costco, they said 5g works in Los Angeles. Gave me 2 new phones.
7th week. Dead zones inside buildings. Dropped calls. No service calling out. At home wifi slow speeds. Kb data speeds.
8th week, called t-mobile, same thing they reset network settings and said they are "pushing" keys on their side.
9th week. T mobile does a factory reset, again.
10th week. T.mobile says the 5g has been down.
11th week. T mobile finally transfers me to Samsung service. Advise to take it to ibreakufix authorized repair shop.
12th week. The shop does a OS flash, but all my settings and pics and messages remain. Did they really Flash it or just do another factory reset
13th week. Every issue still exist. So freaking frustrating.
My friends government phone, is faster and more reliable. My mom's bf cricket wireless is better.
Just going to go back to Verizon. Wanted to see if it was a phone issue or network. BTW this happend to Two phones.
I live on Long Island and T-Mobile's 5G is useless I went into settings and turned it off back to LTE and that's not a bargain either. Moved the hole family over from Sprint, that was a big mistake. We feel like we went back over 15 years in cell phone service. Slow service and lots and lots of dead zones. I'm sure everyone remembers dead zones.
Same issue with my s20 and no answers. Constantly restarting phone to get it to work. Switching to at&t
Problemas de datos e Internet is a good place to start for fixing this issue. Make sure our coverage map shows that your area has 5G coverage in you area. A Trouble Ticket is a last resort for resolving this.
I have s21 5g, slow data. I did network speed test, max speed is 2.5mbps according to fast.com. tmobile is terrible in the bay area. Going back to Verizon.
As a note… make sure that your device has gone through any/all software updates. I had similar issue with both LG Velvet 5G and One Plus 8 5G. LG Velvet issues were really an issue of LG not allowing 5G SA, where much of Northern MI is 5G SA
Yes. So here is the deal. The issues are the phone is trying to connect to 5g towers and the phone was made to do so. It takes a few weeks to completely upgrade a tower, and Covid 19 has slowed that down. Give it a few more months, I no longer have this issue. My tower was upgraded today.
Awesome things wrote:
Same thing with me. Advised to take the phone to the same shop. Send it back to Samsung. Tell them it keeps loosing reception in a great reception area.
Did you ever get any results back from t-mobile?. do you also have the S20 5G?
Same thing with me. Advised to take the phone to the same shop. Send it back to Samsung. Tell them it keeps loosing reception in a great reception area.
