slow internet

I would highly recommend checking a few things first:

1.  The placement guide needs to be used to place your Home Internet device in the ‘best’ location (note:  closest may not be best if it is physically blocked from view of the ‘tower’, but 15’ away has a clear line of site)
2. Following step #1 - remove as many physical barriers between your Home Internet device and the closest tower - near a window is better than a wall.  Highest elevation can probably help.
3. Rotate the device (I can go from ‘Very good to poor’ based on device rotation!
4. Use the T-Mobile home internet device's 'More' and 'Advanced Cellular Metrics'.  LTE and 5G metrics will have values and the magenta text will indicate good vs poor values for each.

If all the above result in ‘Very Good’ / 4 bars and your performance is still very poor, then contact T-Mobile - it’s possible you’re being deprioritized, which you cannot fix.

Tmobile dosent have wifi coverage at all in minneapolis right now total black out your best bet is to leave tmobile or they will charge you for service and you wont have service.

When will my internet issues be resolved? It is continuing to be on and off and on and off

So slow on my 3rd unit.  This one worked really well for 4 months now back to less than 1 mb download. They always say unplug wait 2 mins plug back in. Sometimes that works most times not.  Have moved the unit several times now it says the best place is literally 6 ft above the floor in the middle of a room. Going back to my other provider they can't solve this and have false advertising