Forum Discussion
Some SMS messages not sending
I'm having an issue where SOME sms messages with URLs are not being delivered, and I'm wondering how widespread the issue is, so I'd love your help testing - just make sure you're using SMS and not iMessage / RCS.
This issue is occuring within TMobile (from my Android to my wife's iPhone) as well as externally (from my Android to a Verizon iPhone and from my wife's iPhone to a Verizon Android) - iMessage and RCS are fine. I've reached out to T-Mobile tech support, and after a bunch of device specific troubleshooting didn't help (duh) it's been escalated.
The following links did not go through: https://www.hyundaiusa.com/us/en/vehicles/santa-cruz
https://www.kiaofeasthartford.com/inventory/new/kia/seltos
https://academicjobsonline.org/ajo/Brandeis/ED/ASSTPROF
These links DID work:
https://www.nytimes.com/live/2023/10/13/world/israel-news-gaza-hamas-war
- piraterob3rtoNewbie Caller
Yes this is happening in our household as well, and it's happening both directions. I don't get messages with hyperlinks from my family and they don't receive mine. As you point out it seems to be primarily retail links, and my family members have iPhones while I have a Pixel. I hope your ticket results in a resolution, I'll go ahead and open one also.
- Maverick_fofoNewbie Caller
I am also seeing the same issue. I have a pixel and my wife has a iPhone. (Both on same T-Mobile family plan).
I sent two links the other day and both were not delivered.
https://www.thespruceeats.com/classic-eggs-florentine-recipe-435281
https://www.allrecipes.com/recipe/285898/eggs-benedict-florentine/
I have RCS enabled but I am not sure how it affects the delivery of the messages with links.
When I tried again It the spruce eats link went through.
I hope this issue gets fixed soon.
- LAJABNewbie Caller
I’m am having same issues… Does anyone have an update on this or any input from T-M Support??
My specific issue seems to be with links sent via SMS on the T-M network. We are using Samsung androids, mostly between my wife and I, but also randomly to other phones on other networks as well. Some get delivered and some don't!?! None working specifically between me and wife!
- SamKRoaming Rookie
Maverick fofo wrote:
I sent two links the other day and both were not delivered.
https://www.thespruceeats.com/classic-eggs-florentine-recipe-435281
https://www.allrecipes.com/recipe/285898/eggs-benedict-florentine/
Aww man, now I want some eggs. But the second one didn't work for me either (the first one did).
Maverick fofo wrote:
I have RCS enabled but I am not sure how it affects the delivery of the messages with links.
That shouldn’t make a difference - iPhones can’t use RCS (😡) so Android<->iPhone messaging is handled through SMS, which is old, bad, and seems to be causing the problem.
- SamKRoaming Rookie
LAJAB wrote:
I’m am having same issues… Does anyone have an update on this or any input from T-M Support??
Sigh...no…a number of folks on Reddit have noted the same issue and nobody seems to have gotten any resolution on this. Still waiting to hear back on my ticket.
LAJAB wrote:
We are using Samsung androids, mostly between my wife and I, but also randomly to other phones on other networks as well.
I don't have a Samsung, but is RCS not available on your devices (as it is on my Pixel)? If so, I think that isn't affected, which might be make the problem a little smaller. Won't fix Android<->iPhone texting though...
- LAJABNewbie Caller
We use Textra App on our droids and RCS is not available on our phones, so unfortunately, that's not an option for us? Going to try Google Messages as Texting app now.?
.
.
Same result, sent wife link and she did not recv?
- gravitas3kNetwork Novice
Also had a similar issue. Can not send links via SMS. RCS works and links are sent fine but SMS seems to block them when I send. It popped up recently for me as well since at least Oct 16 morning PST links were sending as normal via SMS but were no longer sending by Oct 18 morning PST.
- BobTLTE Learner
I was having this issue too on Androids; it appears the issue has been fixed by TMO (at least in my case) - give it a try now.
- 420Username69Network Novice
Also having the problem. I'm using an S22 ultra and both my wife and bestfriend use iphones. One on the T-Mobile network and the other on Verizon. Neither of them have been able to get links I send them for the last two weeks.
- SamKRoaming Rookie
Update - the issue seems to have been corrected for me (although I don’t have a great way of systematically testing “all links” but I never actually heard back from TMobile tech support, so I don’t know if it is a coincidence, or if someone fixed something on my account.
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