Forum Discussion
T-Mobile doesn't seem to care about existing customers
I have had T-Mobile for cell service and home internet for almost a year and have been very happy with them to the point of bragging about them to other people. On Tuesday March 7th I was experienci...
The sad thing is, is that after all of us posting on here regarding our different problems, they still continue to ignore all of it. One would think they would strive to be better because of the other competition that is out there.
WORD OF MOUTH IS YOUR BEST AND WORST ADVERTISEMENT!
The word of mouth here is..... Switch to a better carrier.
What do they not understand about all of the negative ratings and unhappy customers?
Do they even care?
It's sad, because I used to give them a 5 star rating. They were good when I first switched over to them some years back. But now? I won't even recommend them to anyone.
All I ever get is:
The towers are being worked on/upgraded. That has been 15 months now!
Come on T-Mobile! Get with the program!
Your name and reputation is definitely going down the tubes!
Nope, I'm going to keep reporting them and continuing to be a customer as I've been one for 20 years with maybe a two-year total lapse of trying different carriers and then going back. They are not the same carrier. They were at their absolute best. Probably 12 years ago. The false advertising and constant switching of their services and stipulations etc. Are literally flip floppy and very tactic driven and money driven.... And since they seem to not mind letting their system turn somebody's service off after they've already paid, even if it is in that 24-hour window and don't mind taking $60 in fees for the three phones. I'm going to stay a customer and hit them where it hurts when they get sued! Cuz it's going to happen. They hit my wallet. I'll hit theirs. What's fair is fair and I won't feel bad about it. Not at this point. The fact that they have Metro and even have it existing for third class passengers of the Titanic like legit... It's gross and disgusting that they literally put people on tiers. Why don't they just shut down MetroPCS all together and just offer great deals with T-Mobile and use The same towers they continue to use for everything... Their internet is complete garbage if you're not directly in the heart of a really good area You can troubleshoot. You can report them to the FCC the FTC, the attorney general. They will always turn around and try to say so. We resolved your issues when you finally have someone call you at an hour. That isn't ridiculous and that your phone doesn't automatically bump the call for some reason... LOL they will literally not resolute anything. They will talk and listen and say call me directly with any of your complaints, but at the end of the day all's they're doing is saying we'll bring that to the board. We'll let the higher-ups know how people feel like they actually give a. You know when they care when they losing money... So stay a customer. Keep reporting them until something is done.
