Forum Discussion
T-Mobile Fails to Deliver on Promised Cell Site Improvement in Newbury Park, CA
I'm writing to express my extreme disappointment with T-Mobile's failure to deliver on their promises regarding improved cell service in my area. Promises, Promises: In February 2023, I was inform...
Not a whole lot you can do besides the following:
- Write to the BBB (bbb.org) with your complaint in writing. Prepare up what you have done. T-Mobile will call you.
- Write to the CPUC and contact Dr. Douglas Sicker (LinkedIn) - he is the compliance officer handling T-Mobile / Sprint ‘merger’ requiring 99% of California and 94% of rural California to have +50Mbps service by 2026
- Write to the FCC
Just as a note: T-Mobile guarantees 'nothing' as far as service goes ("we don't guarantee service anywhere"). T-Mobile has given me the same ultimatum, with conflicting message:
"We have 5G service at that location as tested by our engineers" and "We don't guarantee service anywhere". In my case, its been more of a I can guarantee there is NO service where T-Mobile engineers claim that there is… so the map and service is contradictory, along with the executive rep, who will also claim 'the map is an estimation' which comes back with 'your previous statement was from your engineer claiming service is there'.
Its a no-win. If it makes you feel better…. FCC/CPUC/BBB complaints and any 'powerful' politicians will get things done.
