T-Mobile Internet Service Dropouts

marctony wrote:

I started using T-Mobile Internet August of 2021 and I have been delighted with the service until April of 2023. In all that time I never experienced Internet dropouts or buffering simply it just worked without issues. That has all changed now since April of this year 2023. In April 2023 the Internet dropouts started and got progressively worse by the last week of April I called T-Mobile service to register the issue. It was dropping out 5-8 times per day at that time and many times I needed to reset the Gateway to regain Internet service. After about 2-3 weeks it got better meaning the Internet dropouts were less frequent. However for the months of May and June I still have 3-10 Internet dropouts per week. This last week T-MOBILE Internet Support sent a replacement Internet Gateway and it's not installed a week yet and I've already had 3 Internet dropouts all requiring a gateway reset. I'm calling again today this situation is growing very frustrating and I'm getting to the point of thinking about discontinuing this service. Very frustrating after such a long run of nothing but excellent Internet service.

replying: TMEDINA 
 

My husband and I have had the exact same problems! This is very frustrating and inconvenient! So why should we have to pay for this service, when the service doesn't work properly? And T-Mobile have done nothing to fix it? We are told a lot of different stories about several issues like this one the most questionable: the tower that we are getting the internet for our modem will service ! THIS AINT RIGHT! I have spent hours on the phone, online, so many different people and departments as well as talking to someone in the Philippines (not being racial!) WELL I THINK ITS TIME FOR ME TO TALK TO A PERSON IN CHARGE! I need answers! HOW CAN T-MOBILE STEEL FROM AND TAKE ADVANTAGE ME AND SO MANY OTHERS! 
so T-Mobile if and when you read this I expect a call of acknowledgment and immediately attention to this matter! 
Gracias,

TMEDINA