Forum Discussion

katmirwal's avatar
katmirwal
Network Novice
Hace 10 meses

T-Mobile Message "The phone that you are using does not allow outgoing calls."

After changing a few settings on my T-mobile plan (unblocking Spam), I cannot call out of my iPhone. The message that I hear is "The phone that you are using does not allow outgoing calls." The message that people here when they try to call me is, "At the subscriber's request, they do not allow incoming calls." Yes, I have rebooted my phone. Yes, my bill is up-to-date. I cannot call out using Wi-Fi calling either. I can text. My son, also on my account, is having no issue; he also has an iPhone. Anyone have a solution? I rechecked the setting that I change on the website earlier and nothing looks strange.

  • syaoran's avatar
    syaoran
    Transmission Titan

    Did you happen to turn off VoLTE/VoNR?  Can you make outgoing calls over WiFi?

  • Matt0225's avatar
    Matt0225
    Network Novice

    Hola,

    I could solve the issue to remove outgoing protection option(Business and Government outbound call Block)  of "manage data, add-on benefit" on T-Mobile.

    ✌️