texts not received from other carriers

I'm having this exact issue as you guys.  I switched service from Verizon to T-Mobile on Thursday Feb 6th 2023. I've spent about 10 - 12 hours on the phone with tech support and in the store trying to get this issue fixed.  Yesterday my local T-Moble store added a second line (temporary number so we can receive texts from those on Verizon, and not have to be in a group to do it) to our phones with a new number and it works perfectly.  So their belief is that somehow in the porting of the numbers (my wife and I are having the exact same issues with the same people all on Verizon) something got messed up.  So they are trying to trouble shoot this now, they said it would take a couple days, to see it they can fix our numbers or if we will need the keep the new numbers they added to our phones.  I hope that's clear enough for you guys to use it to get your problems fixed too.