texts not received from other carriers

So, I can receive text if it comes with a picture or if someone in a group chat is from vz but not from an individual, all other carrier's are fine. The Vz people say when they send me a text it doesn't send. 

I filed a complaint with the FCC,  Vz responded with an email, something like, I'm Taylor handling your case you can reach me at xxxxxxxx extension xxxxxxxxxx, but when I call that number no extension is available only to leave a voicemail, no one ever call me back. Called the FCC, they were very nice, documented what I said. The FCC said they have to respond within 30 days, so I'll let you know here.