Forum Discussion
Think twice before switching to Tmobile
I've been a paying T-Mobile customer for over 12 years and just in the last 30 I was a victim of fraud and theft. The first incident occurred about a month ago when I purchased a phone secondhand...
You should be able to contact any insurance company that offers mobile device insurance.
The insurance is between you and the insurance company, much like having car or healthcare insurance. Personally, I've always found insurance to be akin to gambling in Las Vegas. The house always wins. Fine details as well as loopholes don't make things better.
I.e. T-Mobile/Assurant stating 24 hours to receive a new device may be accurate, but comes with the caveat of ‘once processed’.
This is similar to Amazon stating ‘receive your package in < 24 hours if ordered within the next 2 hours’ and it takes 3 days because … shipper didn’t get the package processed within the timeline.
Amazon will claim it was due to the processing by the company you purchased it from, which caused the delay. Still not great to deal with the pass-the-buck attitude or the way it was worded.
