Forum Discussion
Tombile SIM not working in India!
I have a tmobile sim card which I am currently using on an Iphone X. I am not Getting any reception since last 2 weeks. No network bars available.
- Contacted customer care and made some network settings with them still doesn't work.
- Selected manual network (Vodafone and Idea) and also kept on automatic network selection for a while. Still not working.
- Indian Sim card works perfectly fine in the same phone.
- Tried Tmobile sim card in Samsung S9, shows couple of network bars but unable to make calls or incoming calls. Says (Not on registered network)
I have used tmobile sim card 1 year ago while Roaming in India in the same area and it worked perfectly fine. Now I am totally frustrated. I have interview calls lined up and other stuff and I am unable to do many things.
Hmm.
It sounds like there may need to be a ticket filed. While it's true we're often very very limited as to what we can do with a foreign network, if it is something from our side, a ticket is the only way to identify that.
If anyone has the opportunity, I would suggest reaching out to T-Force on FB or Twitter (links in my signature) and see if they can file a ticket!
-Lauren
NotHappy99 wrote:
note: T-Mobile non-US support was unable to solve any of my problems so far…..
I’d appreciate anyone sharing a solution to my problem.
Is this the support you get when you call +1-505-998-3793? That line is supposed to be staffed with people who specialize in international roaming.
I don't use iPhones, so I can't say how one might go about manually selecting a different roaming partner. I believe Apple took out that menu item. I don't think there's a solution for slow data roaming other than picking a different network or getting a local SIM. I believe the limiting factor is the speed of the data link from the roamed network back to T-Mobile's APN. This is not an issue with a local SIM.
I am currently in India and did not see any cellular bars since landing for few days. Eventually I changed mobile setting and picked and changed operator selection from automatic to manual. Selected "VI India". It started working.
Has your plan changed since you were there last? Are you a prepaid customer?
I reached India on February 2nd and had service for a couple of days. And than it stopped working and is same ever since.
I am a postpaid customer and my plan hasn't changed ever.
Try powering off your device fully for at least a few minutes. This will allow your device to refresh its connection to the roaming partner.
I am also facing the same problem ....
After reaching India I had service for a couple of days and suddenly it stopped working without getting any calls or text messages.
Having same issue. Any luck on your side?
