Forum Discussion
unethical billing
Very disappointed in T-mobile's billing practices. Months ago I was informed by their customer service, on a recorded line, of my new monthly billing amount moving forward. The representative lied to me and I continued to be charged approximately $70 more than what was described each month. I ultimately found a helpful in store representative and chose to change my plan to have a more affordable experience. That being said, I disputed the previous overcharges with my credit card (separate story where a CS rep told me they would continue to honor my CC for an auto pay discount) and the credit card found the case in my favor; after submitting text confirmations etc. Even after the dispute was resolved, T-mobile continued to bill me online, although the charges were never reflected on my paper statement (had to switch to paper when after being lied to about honoring CC for auto pay - wasn't giving them my checking acct#.). Very disappointing! Never had these issues in my 20+ years with Sprint. I have an 850 credit score so I just paid hundreds of dollars, that I never had the opportunity to examine on my paper bill, as promised by another rep, to restore my service and not damage my credit. Unfortunate, because I like the current plan I switched to in store. Does anyone have recommendations for other carriers with first responder plans ?
you will find the best first responder plan with these giant corporations, but they will assume you have money saved from the first responder plan which they will sneak in add-on of features and other services you have not agreed to. the problem is that t mobile compensate its workforce based on unrealistic goals they set which only creates toxic work practices which you and many customers have experienced already. best way is to check the invoice before paying and question everything suspicious, also demand to see the next month due date/price on the employee’s screen.
If you’re looking for a ‘First Responder’ plan, you’d probably want to check with AT&T. They actually have ‘FirstNet’ which is built for this purpose.
