Forum Discussion
UPGRADING OF TOWERS
Hola
So generally I have been pleased with T MOBILE internet. Some glitches.. but ook…
BUT the BIGGESt GRIPE i Have is that the last 2 Fridays for around 8 hours the ENTIRE Internet AND Cell phone coverage has gone down in my area!!!
NO WARNING and I was confused and stressed.. what was going on.
It ruined my Friday having to drive 20 minutes away to get a signal to find out what happened.
Then it happened AGAIN this Friday.. again, no warning. I have gottne very flippant answers from other customers about how T Mobile can't expect to "cater to my entitlement'.. UH what "Entitlement" ?? That I have reliable cell phone service at my home? Even the Energy Company has a courtesty to tell you when things are going down and appx time it will be restored. Can't we expect the same of TmOBILE? How long are these "Modernization upgrades going to be happening?
I have home internet 5g here service acting up over a week or so so i called them few times best answer i got was we upgrading and un know time of that been doing 100% 😡
Agreed!! Why can't T-Mobile notify their customers when there is an outage, when we can expect one and how long we will be down. Very frustrating!!!!!!
Sadly, unlike a typical utility (cable/phone/electrical/water) which send you notices of shut off or issues, wireless isn’t beholden to it.
Worse, the "Modernization" in many areas are …. never ending. I.e. in places where service is poor/doesn't work, the 'excuse' is 'modernizing'. I've been given that excuse for over 7 years… and they still give it today. It's the 'go to' excuse when they have no good answer.
I’d recommend escalating to ‘advanced technical support - tier 2’to get a proper answer.
One location, I was given the 'modernization' excuse 1 week after I was told that modernization was complete. After I challenged them on it - I was put on hold for a bit to be told that 'there is an ongoing outage ' for that site now. Once I got to level 2 - I was told the 'real' issue… which was neither. 1st tier will go through the scripts to 'debug you, your account, your sim, and your device' … and not their service.
I have been extremely satisfied with TMO, I have 4 phone lines and 5g home, but about a month ago on a Friday our home internet slowed down to 2 mbps. I called numerous times and got different answers. Finally saw a guy leaving the cell tower area, he said they are moving equipment from one tower to the other. I don't think they started moving the equipment yet but must have turned off the old equipment. I couldn't deal with slow internet so we canceled and got Verizon Home 5g. Now Verizon wants our phone business so they have nice offers, our phone signal is weak at home now so I'm really considering, I hate switching after 20 years. I live in West Sacramento.
williamlgriffin wrote:
I have home internet 5g here service acting up over a week or so so i called them few times best answer i got was we upgrading and un know time of that been doing 100% 😡
That’s the ‘go-to’ excuse for “we don’t really know why, you’re having issues, but we can kick that can down the road and get you off the phone”.
T-Mobile is very fond of using this - even more so. Sadly, when T-Mobile upgraded T-Mobile towers, there were no real downtime issues - leaving 1 panel running the entire time until cutover to new panels. When upgrading a Sprint tower, however, they were down for ~3 weeks typically. Kill the power, rip out all the gear and install all new.
