VPN issues

idejoe wrote:

My VPN connection again had issues for the past couple of days. Each time tech support (1-844-275-9310) was able to fix it. I was told by the the representative today that T-Mobile hardware team is aware of the problem and has a software fix that they will roll out by May 23rd? However, she was able to put in a ticket for me to expedite the update of my device so hopefully I do not have to keep calling them after that.

Thanks for the info, unfortunately the rep told didn't know much and told me they did not have a date. I just had to return the Tmo gateway and canceled the service.  I stayed with my ISP which I got a cheaper deal for 150mbps, maybe in the future if they fix it, I'll decide.

My VPN connection again had issues for the past couple of days. Each time tech support (1-844-275-9310) was able to fix it. I was told by the the representative today that T-Mobile hardware team is aware of the problem and has a software fix that they will roll out by May 23rd? However, she was able to put in a ticket for me to expedite the update of my device so hopefully I do not have to keep calling them after that.

Recently subscribed to Tmobile Home Internet received Nokia Gateway Gry router, I need to use CISCO 800 Series Router, currently it is not working or compatible, I was asked if "IP Sec Pass through" and "MAC Address filtering" is disabled? Can anyone here verify me this or is able to use for work? Thank you in advanced. 

Please Fix VPN issues ASAP.

It has been more than a month.

VPN not working under tmobile network.

I need find wifi hot spot everytime.

I am having the same issue.  I can access the internet with the T-mobile hotspot but I am unable to use VPN with t-mobile hotspot.   I believe we will need to cancel this as well if we cannot get it fixed.  VPN is essential for working these days.   My VPN software is SonicWall VPN.  But, this issue does appear to be a problem with many types of VPN software.

And, this used to work until my t-mobile A71 samsung 5G phone did an automatic update like a month or so ago. I did a factory reset and tried various things but nothing has worked.

Hopefully this will help somebody...

I just got this last week. My model is Nok 5G21:

Software version: 1.2003.03.0168

VPN client: GlobalProtect

When I first got it, it was ok and usually at “Very Good” (4 bars) on Connection quality and connected fine to my work’s VPN.

Last night after moving the gateway around to get 5 bars, everything was good. Then when I tried to connect to VPN this morning, I had the same issues as reported here. Connected to my work VPN, but no internet at all once connected! Switching off VPN worked fine for general internet and also switching back to my old provider worked fine too.

Solution: It was only after a few reboots (I tried once with the button in the back with no success and then finally in the web interface under System->Reboot Device it worked!

I did not have to “Factor Reset”.

I really don't like my old provider and want to cancel it. But after this issue and discovering this thread, I might keep it another week or so just in case. I hoping this works out though! It's good for my old provider to have competition as they keep raising prices when they think they're the only game in town!

Best of luck to you!

I had the same VPN issues everyone else had.  From my understanding its a problem with MTU size (?) when using VPN.  I can connect to my work VPN via phone hotspot but couldn't via this router device.  I returned it. They should have been honest up front to say it doesn't support most VPN's.  I believe this to be a bug with the router device and something they can fix.  I imagine T-Mobile is going to get a lot of returns. 

It's too bad too because the speed test showed me getting speeds up to 300 mbps.  At $60 and no need to a cable into the house this would be great - if it worked for my needs. But alas, maybe someday.  

idejoe wrote:

I got the grey cylinder router 3 days ago, was also stumped by the VPN issue when trying to access company network. After resetting the router for 45 sec per the reddit link Soules75 posted, the router then allowed VPN access to company network correctly. So resetting it did work for me.

VPN to company stopped working this morning. I just came home and did the factory reset for 45 sec again and now VPN is working again. Very odd.

Some Rando wrote:

I had this issue and resolved it with my job's IT team.  You have to change everything to just IPv4.  I am a complete layperson, but here are the steps to resolve for me, using Windows 10 and a CISCO VPN:

Remove IPv6 from your Wifi:

1. Go to Control Panel
2. Click “Network and Sharing”
3. Click the hyperlink after “Connections” for the section named after your WIFI Hub
4. Click the “Properties” button in the bottom left of the pop-up box
5. De-select “Internet Protocol Version 6 (TCP/IPv6)”

Remove IPv6 from your VPN:

1. Click Start
2. Click Settings (looks like a gear)
3. Click Network and Internet
4. Select “Change Adapter Options”
5. Right click on your VPN
6. Select Properties
7. De-select “Internet Protocol Version 6 (TCP/IPv6)”

I know that the Wifi and VPN Propiedades screen can be accessed either way, but I wanted to show that there are two ways of accessing them.  

Hope this helps someone out there!

So I tried your IT's suggestions but I have a Asus RT-N66U between my Trashcan and home network with 3rd party software on it but if anyone has a device like this between there's the can go into settings and turn off IPv6 on the router completely. The VPN should work but it's slow. Also this trashcan just plain sucks for pulling in a signal. This is what I have to do to get 3 bars really T-Mobile I can see the frigging tower! The speedtest is with IPv6 turned off when it's turned back on, ping time increases, download increases, and upload stays about the same. But then no VPN. 1 simple firmware update adding bridge mode in and this piece of ---- may be worth it.  More to come...

I’ll just leave this here…

Disadvantages of IPv6

Conversion:

IPv4 is still very popular. People and companies are taking their time to make the switch to IPv6.

Comunicación:

IPv4 and IPv6 machines cannot communicate directly with each other. They need in-between equipment to make that possible.

Transición:

For an individual to switch from IPv4 to IPv6, it requires immense effort and countless hours.

Readability:

IPv6 subnetting is complicated to comprehend while remembering your IPv6 address is nearly impossible, unlike IPv4.