Forum Discussion
Why charge a upgrade fee?
I know when you go to a store to purchase new plan or upgrade phone they charge you a 35.00 fee for each phone you upgrade. When you plan on doing 4 or more phones that fee should be waived or adjust...
Unfortunately, the uograde fee applies online as well. Consider upgrading at your local BestBuy to avoid these ridiculous fees.
T-Mobile 'used to be' the uncarrier, claiming no fees or bundled services. They still use 'uncarrier', and still do sell unbundled, but promote their bundled services. Similarly, stores are basically an expense for sales. If you don't have Internet, how can you sign up for service ? Telesales ? Oddly enough, I can purchase through Apple/Samsung directly and save myself … $35. Stores are an expense, and I can understand sales attempting to recoup through these fees. I used to purchase locally at a store, but then they wanted fees. Ok .. I'll purchase over the phone … fees. Ok I'll purchase online … fees.
Ok - I’ll bypass and go through Samsung/Apple. Samsung gives better deals than T-Mobile does on exchanges as well ($325 vs $125 for the same device!)
