Forum Discussion
Why charge a upgrade fee?
I know when you go to a store to purchase new plan or upgrade phone they charge you a 35.00 fee for each phone you upgrade. When you plan on doing 4 or more phones that fee should be waived or adjusted to a flat fee of 80 or 100.00? But what if you do it online through the website and have the devices shipped to you. Does that fee still apply? I am trying to way out my options before I upgrade my currents devices? Its not tike they have to do much work. The Phones transfer all the info for you. All the store reps have to do is scan the new phones and the required info for their service to know what phone you have and what line its too. and then the Samsung phone will switch all your information over tot he new phone.
Gracias
Unfortunately, the uograde fee applies online as well. Consider upgrading at your local BestBuy to avoid these ridiculous fees.
They get paid by the hour. If no one comes in they get paid. If no one goes into the stores what's the point of them working? What's the point of paying rent? What's the point of paying electric. There's a lot more involved selling a single phone? May not seem like much but they are providing a service which you could do yourself as you pointed out yourself. So either pay for the service or do it yourself.
Before you say anything. I don't work for T-Mobile and I would say the SAME thing for ALL SERVICE based jobs.A lot of people complain about Apple device being expensive, but Samsung(I used to work here) does not have brick and mortar stores, inventory, and employees worldwide Apple does. People don't think costs like this doesn't get factor into products and services?
