Forum Discussion
why does T-Mobile suck
T-Mobile lied about the rebates to switch over. So I got screwed paying hundreds of dollars to Verizon. The lied about service at my employer. Map shws 5g and there is no service. They then said ...
Welcome to T-Mobile and their ‘coverage’ as well as support.
I can call them any day of the week for a zero coverage area, and it will start with ‘reset your phone’, followed by ‘we will refresh your network’ followed by a ‘reset of your network settings’ - which clears WiFi/Bluetooth, followed by a SIM check.
When all that appears to be ‘not’ the issue, I'll be told either
- There are upgrades going on in your area, causing issues
- The tower is down
After asking for the trouble ticket (often never given .. but transferred to 2nd level) , you’ll get a response (or dropped call) of a trouble ticket, which will be auto closed without a response (unless back doored to VM) without a fix, or issue.
Ironically, if it ever gets escalated, T-Mobile ‘OEM/ERT’ will acknowledge the area as ‘fair’ coverage and attempt to claim that there is nothing to do besides port.
