why does T-Mobile suck

CC1990 wrote:

They always claim there's a tower being worked on but can never give an estimated fix date. Let's call it what it is. Not much service in this area. Technical support knows nothing and can never fix the issue. Technical support is basically customer service because they probably know nothing about anything technical. It's the engineers that do and you can never speak with them. How is it legal to sell someone something under false advertisement. I called to get on their military plan in the middle of the month. Now my bill went from 265 to 285. They said it had been prorated but my bill is still due at the same time every month. Never missed a bill and the military magenta is suppose to be cheaper. Come on now. This is theft. 

I've been given that excuse for over 8 years in some places.   Once you escalate through BBB/FCC/PUC you'll get a 'corporate' response which typically doesn't help, but is given in writing.  Some FCC/PUC can be useful, and will help port you and even pay off equipment charges.  Others - BBB will go about ½ of that, and often the rep (US Based ) will turn snarky and try talking you into porting, and will say take it or leave it.