Why is there mysteriously no longer signal in my house after T-Moblile/Sprint Merger?

I just spent over a half hour on the with someone I could hardly hear or understand. Was told it's a problem they know about and promise to fix but they don't know when. I was forced to sign with them and upgrade phone for 5G 2 months ago and am regretting it. I want my contract cancelled as I want to go to Verizon. This is stupid. I don't know how they get away with selling you a contract to provide service when they don't have service. I'm going to talk to Verizon tomorrow and look for a class action suit or who you complain to.

You're not the only one. I switched last weekend and my data speed have gone pre-3G. It's been totally crappy. I went to the T-mobile store and they couldn't help. "It's the towers" they say. 

I don’t live in a rural area, so it’s not the “towers”.

By the way, does T-Mobile actually respond to Community posts or are these forums made specifically for customers to about how bad T-mobile is?

MarioandTiff wrote:

My husband and I have been Sprint customers for years.  We had fairly decent cellular service in our home, maybe losing service twice in 4 years due to major storms messing with the towers.  However, for some unknown reason that makes no sense to me (I'd assume service would improve), we now often entirely lose cell service completely at our home and within a 1 mile radius ever since we were instructed to change our SIM cards upon the T-Mobile/Sprint merger.  Not only is this frustrating, but my business and sanity are suffering.  I did not choose to work with T-Mobile.  We had a contract with Sprint.  Sometimes service is fine, but then for sometimes several weeks at a time, service is completely gone.  We have tried recalibrating our phones, etc.  My husband uses a Samsung Note and I have an iPhone 12 as well as a business cell that is also iPhone.  All 3 phones stop working for calls and texts for weeks at a time.  It is so unreliable and I am ready to find another option at this point unless this can be fixed.  We have tried working with technical support who work with us a bit but then try to tell us service is just sort of weak where we live - which may be true, but why did it work consistently for several years when we had Sprint?  Why all of a sudden do I rarely have signal in my home?  Is anyone else experiencing a similar problem?  

Same here. My wife still has her sprint card, I have to use her hotspot just to post here from home

@TacoRon they know how bad it is, bit don't typically air their dirty laundry.   You need to post on Twitter to TMobile or call 611 and get a ticket filed.

This is the same stuff happening to me for 3 months now that gave me the T-Mobile phone chip and keep saying its gonna work March 31st all the antennas will be switched over it's April 16th nothing works the phone's the biggest  I've ever seen I've never been so off in my life about a phone totally everything im trying to do Tmobile . I live in Rosamond Ca.  Turns out they just want people to upgrade their phones they're doing this on purpose they didn't intend to have more covers they intend to shut down everyone's old phone . I have Samsung galaxy 9s plus and they want me to upgrade.  No way I tell them Tmobile CEO nothing but a crook 

I agree with the SUDDEN NO SERVICE AT MY OWN HOUSE!!!!! PISSES ME OFF EXTREMELY!!!! We have NEVER had service problems at my house have had SPRINT since 2004 and now that T Mobile forced me to get a new SIM card and now it constantly has a message come up that says "my phone isnt registered on a network and can only make emergency calls" !! ABSOLUTELY RIDICULOUS!! I screenshotted that message 28 times in 1 day!!! And T Mobile said i had to get the SIM card in order to have better service. Bullshxt!!! If i continue to have problems im filing a formal complaint with the Consumer Protection Agency and the FTC.. I will also be asking for credit on my phone bill for everyday i cant make calls from my home. I will video every call and screenshot the message that come up for proof.

Kmarielaw wrote:

I agree with the SUDDEN NO SERVICE AT MY OWN HOUSE!!!!! PISSES ME OFF EXTREMELY!!!! We have NEVER had service problems at my house have had SPRINT since 2004 and now that T Mobile forced me to get a new SIM card and now it constantly has a message come up that says "my phone isnt registered on a network and can only make emergency calls" !! ABSOLUTELY RIDICULOUS!! I screenshotted that message 28 times in 1 day!!! And T Mobile said i had to get the SIM card in order to have better service. Bullshxt!!! If i continue to have problems im filing a formal complaint with the Consumer Protection Agency and the FTC.. I will also be asking for credit on my phone bill for everyday i cant make calls from my home. I will video every call and screenshot the message that come up for proof.

I have been thinking the same . I mean our contract was with Sprint, if I wanted T-Mobile I would have went to them… but unfortunately I had previously had them and was very dissatisfied….  Sprint has been great to me ; I haven't even upgraded my phones in 4 years because they have always worked so good , having service at my house is crucial for my work and everything else ….  For them to pulll the rug out from us all promising things and none of it working is a joke. I will definitely be filing for sure . We all need to because if enough do it , maybe a class action suit will take place that makes them pay for us to move to a company who works for the price we pay, at least not make us pay for not being able to use our phones - I work from home and can't do a damn thing, as I said - if a family member gets in an accident ; I couldn't even receive a phone call at this point !!! I'm sick to my stomach about it … I went to Verizon and tried to switch to them, well, it seems T-Mobile has a huge cancellation fee they post to people trying to switch companies… Verizon doesn't even cause you to have contracts anymore which is how it should be !!! Let's all work together and fix this issue for everyone!!!!!!!!!!!!!

T-Mobile doesn't care. We were in our home for 3 years when all of a sudden phone and text service went wonky. I set my phone to Wi-Fi calling and that helped for a while. But ever since the holidays nothing works. I've called customer service many times and all they say is that they'll work on it when they can. One agent actually advised getting another carrier because he said it will be months or maybe years before they fix the problems. (Sprint doesn't work at my house either.) 

or contact them through Facebook ..

We were sprint customers. We recently upgraded 3 of our lines. Since doing so one of our lines will not work correctly. After arguing with tech

support with t mobile, sprint and apple they finally replaced the phone. Now the replacement is doing the same exact thing as the old phone so it's definitely not a phone issue. The problem we are having is we are not able to have a phone conversation with the phone. I can hear everything the other party is saying but they can't make out what I'm saying because the phone cuts out so bad. Any suggestions on how to handle this issue? Tech support has pretty much went through trouble shooting many, many times. I've also been to the apple store twice. The second time apple sent the phone in to be checked and no issues with the phone were found. Other than breaking in and out the phone works as it should. We have no problem making or receiving calls.