Forum Discussion
WIFI Calling Preferences Being Forced to Cellular Preferred
I am experiencing my WIFI Calling Preferences always being forced to "cellular preferred", as are others. I live in an area with poor T-mobile mobile data signal and this recent behavior makes my p...
The fact that T-Mobile has not resolved this issue is horrible.
But - what is WORSE - is that if any customer WHO calls about this happening on their phone, technical support CLAIMS to know nothing about it. Like the customer calling is the first one to experience this.
They sent me to Samsung, and when I told the technician about the issue at Samsung, she started laughing and said T-Mobile should be able to fix the problem...
Perhaps T-Mobile higher ups dont't know anything about it, which even reflects even more badly on T-Mobile. How could they not know with all these postings??
How can this company that spends zillions of dollars on advertising for new customers not spent some on IT to correct this problem?
Is this wi-fi issue only on the Samsung phones? I have an S9. If not corrected soon, I am moving to another carrier. T-Mobile does not deserve anyone's business with such incredibly obnoxious and stupid technical support and their being unresponsive to a legitimate issue which troubles many of us for the very same reason. I have read all the messages back and forth -- WHY HAS THIS NOT BEEN FIXED?????
