Forum Discussion
You are not allowed to make calls at this time
Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that
You are not able to make calls at this time. always allowed numbers can be reached .
What fresh heck is this?
Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.
SIM card failed on me. Had a few backup SIM cards. Problem solved.
Could have been an account error or SIM number issue, but replacing the SIM with a new or reactivated card fixed it.
I'm on an old T-Mobile one promo plan and there was no reason for any family allowances or restrictions on either line. since everything worked yesterday and did not today and no account changes were made it stood to reason that the SIM card was the issue.
however that does bring me to the subject of T-Mobile team of experts and the lack of knowledge thereof.
my area is serviced by a 40-person team 3 hours away where only two of them work on the chatline weekly. I have had The Misfortune three times to get the same person who knows nothing of TMobile. Unfortunately in this case you cannot just request another team member.
I will say I was not bounced around however I did need to be bounced around considering the representative I was working with had no idea what I was talking about.
Luckily I was savy enough to call in to 611 to have another sim card reactivated by number. Of course it was like a goat rope and trying to get the representative to understand what I was doing and why I was requesting it. However in the long run I figured it out and eventually they did what I asked them to do.
This fourm is helpful!
I had the same issue as the others, I had my esim swapped to a physical Sim and still had this issue. Calling 611, Internet, and texting works. I do have Netflix with Family Allowance as well. I think I resolved my issue by CAREFULLY checking each allowance setting for my parental account and seeing l blocked myself from 11pm-6am. I cleared the block and SAVED the settings change. I am able to make calls when I was unable momements before. I checked my son's settings to be blocked for the same time, which is still correct (he is still in school and no need for midnight calls from non-family). I think the issue is not TM network, it is the setting(s) in Family Allowance. In my case, I could not make/receive calls during blocked hours. I am not sure if I accidentally put the block on my own line, but the complex Family Allowance screens could make this accident likely. I hope this helps others!
I thought the issue was resolved and yesterday evening I tried to call my wife and immediately got the message that she could not receive calls. Seriously considering dumping T-mobile now.
So I was curious and checked all of the lines under my account, after being assured all family allowances were disabled, but that turned out to be incorrect. There was web filtering still on on one of my lines. I disabled that re-added back Netflix and made some test calls to one of the numbers I couldn't called before and so far so good. I used to be a big advocate for T-Mobile but after this I'm more reluctant.
Koolzero wrote:
My iphone is esim and my sons and wife's iPhones are physical sim. I was able to call out and receive calls no issues. Any relation to physical vs esim? Now that I've cancelled Netflix I guess I have to pay out of pocket or cancel outright. It's very inconvenient to have a phone service that is not dependable.
hadnt heard anything but at the same time didnt want to rule it out..there have been other random issues when it came to esim so didnt want to toss it as a possibility.
Also hard to think this thread was started 5 years ago and still an issue. I told the T-Mobile tech about this thread.
My iphone is esim and my sons and wife's iPhones are physical sim. I was able to call out and receive calls no issues. Any relation to physical vs esim? Now that I've cancelled Netflix I guess I have to pay out of pocket or cancel outright. It's very inconvenient to have a phone service that is not dependable.
this might also be an issue on Netflixs side that they need to fix...normally you dont fix the road to adjust to the cars...you adjust the cars..in this case the issue comes in with Netflix and goes away when its removed..nothing else. you might also hit up the devs for the Netflix app and see what they say. you might also go into the play store, pull up the comments on the Netflix app itself and filter it to either include your phone or look at the most recent and see how many people are saying the same thing.
out of curiosity..esim or physical sim?
Still having the issue whenever I add Netflix back.
I've been dealing with this issue on my wife's phone for many months, if I call it says something like the person you are dialing cannot accept calls and when she called out, you cannot make calls at this time. I discovered my son's phone was doing the same thing. It wasn't until I found this forum post and seeing to remove Netflix that it solves the issue. I added it back, turned off all family allowance settings and I thought the issue was resolved, my wife tells me she still cannot reliably make calls. I call support and they tried many things, nothing they did worked and I said let's try removing Netflix, she was shocked when that fixed it. She created a ticket to engineering and I got a call two days ago saying that it was fixed but when I added Netflix back the problem was still there.mani02 wrote:
Had the same issue for 3 days. switched SIM cards and that did not work. On the line with T-Mobile "expert" 2 times for about 1-2 hours each, they could not figure it out.
Netflix??? Why would Netflix have anything to do with it?
Anyways here was my solution: on safari go to T-Mobile.com and log in with the master account holder who was my wife's line. Then I went to Family allowances. It took me to family controls and clicked family allowances again. Then under, select line to manage: I chose my line. Then phone status was on, so I turned it off and back on again. After that I went to Grant User full access and activated full access on my line.I can finally receive and make calls after 3 days!
And didn’t have to cancel my free Netflix!
A ticket with T-Mobile "engineers" is still open and they were no help. Good luckTHIS IS THE ONLY THING THAT WORKS!!!! I TRIED EVERYTHING ELSE AND EVEN CALLED T-MOBILE. THEY HAD NO CLUE! HAS NOTHING TO DO WITH NETFLIX. YOU JUST HAVE TO MAKE SURE ON FAMILY ALLOWANCES THAT IT IS CHECK MARKED TO NO ALLOWANCES AND SHARED AMONG THE FAMILY OR IF YOU DO NOT WANT TO DO THAT MAKE SURE YOU HAVE PLENTY OF MINUTES ON EACH CATEGORY.. YOU WILL SEE WHAT I MEAN WHEN YOU GET IN THERE.
Gkona wrote:
magentatechie wrote:
Hey there! Do you happen to have the Netflix on Us active on your account? It comes with Family Allowances and can sometimes (for lack of a better term) glitch and cause an error with calls as though you have numbers blocked. The solution that I've found has been to reach out to care (either by 611, Message Us, or T-Force) and have them remove the feature, reboot your phone, add the feature back, reboot again. Everything should work fine after that! 😀
Thanks 🙏 so much this really helped me out . I was not able to make and receive calls . When I tried calling out it would say " Only always allowed numbers can make calls." I did exactly what you said and now my phone is working again ! Thanks again !
This worked thank you! Same issue 2 days with support no help. Found this forum and back in business. Had to add the family allowance find the line I was not able to calls with turn it on and off, restart the phone and it worked :)
