Forum Discussion
5g gateway constant reboot issues and T-mobile STILL hasn't sent me another one!
It's been well over 2 weeks since I requested another gateway to replace the one I have that is constantly rebooting. My local store told me to kick rocks and the online/phone support team assured me...
@NorthMissUser your situation sounds frustrating. Have you tried to do the self-problem solving approach? If not, try to reset the gateway to factory specs and use the T-Mobile Internet app to re-setup the gateway. You can use the link below and scroll to page 18. Then, use the Placement Assistant to place your gateway in the most ideal location between your gateway and your cell tower.
I hope this helps.
