5g gateway constant reboot issues and T-mobile STILL hasn't sent me another one!

THIS IS HAPPENING TO US AS WELL!!!! This is our fourth tower! We LOVE the home internet because it is VERY cost-effective and we live down a dirt road where neither Comcast nor Verizon will tread! We've had a home internet tower since August 2021. ABSOLUTELY ZERO ISSUES for the first year! WONDERFUL!! We couldn't have been happier to finally have an actual whole-house network! But then in the Fall of 2022, the tower starting restarting itself on its own, at random times. It went from a couple of times each week, to several times per hour. Fast forward two years and four towers later, we are still having the issue, but I have some suspicions about a few contributing factors. Take a look at them and see if anything looks hinky for you as well.

• The problem seems to get worse while (and for hours after it's off) my VPN for work is open. In the morning it might restart once or twice, but after I open my VPN it goes up to 6-7 times per hour! Disclaimer … My husband says it is sometimes really bad when I am working on site as well, so my work computer is not online and my VPN is not open.
• I have scheduled devices to be off the network during the day (Tesla Wall charger, Tesla, some Alexa devices, etc.) using the app. This has helped a little.
• Periodically factory resetting and setting up the 2.4 and 5.0 networks again helps for a couple of weeks. It never lasts, but it's bearable for a little while.
• I did some research and looked at which network frequencies are better for certain devices (e.g. Echo Show 15 performs better on 2.4 Ghz, while my Dell laptop connects to the 5.0 Ghz better, etc.) Setting up the two distinct networks and then connecting specific devices to each network has helped A LITTLE. 

NONE of these tricks have completely gotten rid of the issue, and I REALLY wish T-Mobile would figure out what is causing this phenomenon. After HOURS (15+ total) on the phone with them about THIS specific issue, I am no closer to understanding what the issue is and whether or not it is within my means to address.

Our neighbors further down the dirt road from us don't have this same issue. After four towers and countless hours, I am burned out! I'll stick with this until something better comes up I guess. I really like T-Mobile, but the same as I switched TO them because the price and service were great, I'll switch FROM them if this issue is not addressed and another carrier can offer me affordable and reliable internet access. It has become ESSENTIAL for our daily lives (TV, work, training, home-based business, etc.)

Hope some of this info help you in some small way! :o)

Please post any discoveries you make on this phenomenon as well. Would LOVE to get other perspectives (successes and failures) :o)

GOOD LUCK!

Teddi