Forum Discussion
5G Home Internet Service Equipment
I ordered T-Mobile's 5G Home Internet to test it out. It worked for about 45 minutes. To begin with, the Bluetooth-based setup didn't work at ALL, so I had to do the setup manually - which as a CHO...
It. Got. Worse. Four and a half hours on hold, an hour and a half with a lovely, wonderful customer service rep from South Carolina. Really, she was great! But the best she could do was ask me to go to my local store for a warranty exchange because her system wouldn't allow it.
I went to my store - a ginornous marquis location in Downtown San Francisco - only to be told they don't have any of those units. In fact, nobody had ever seen one yet. They hadn't been shipped to stores.
After an hour there and many phone calls, I did finally get someone to authorize an warranty exchange. But replacements are backordered until mid March. Are you freaking kidding me???
I really want to jump ship, but other carriers have crap coverage in SF and most plans are very expensive. So now I feel held hostage by low prices and decent coverage, only to have to deal with an inept corporate disaster.
I will note that the PEOPLE who helped me were amazing all along. Courteous, understanding, empathetic. But the company as a whole? The bureaucracy? It's a hot freaking mess.
