Forum Discussion
Internet 5G residencial
I just received my gateway KVD21 (switching from Verizon 5G) and while I am able to connect my devices (phones, laptop, DirecTV Genie 2), I am unable to get the apps (Netflix, Paramount+, Prime, etc....
@Dhammie it appears you have performed all of the standard preventative maintenance. I would start calling Direct TV customer support and describe your symptoms. Especially since other devices can connect to the T-Mobile gateway and get internet access, the bottleneck seems to be Direct TV.
Let us know what happens.
@Dhammie according to a few messages posted about Direct TV and TMHI, the best recommendation seems to be for you to add a seperate SSID for your Direct TV device. Try adding a 5Ghz band and create a new SSID like "directtv" and then try to reconnect the Direct TV device to the new SSID.
Let us know what happens.
