Forum Discussion
Internet 5G residencial
I just received my gateway KVD21 (switching from Verizon 5G) and while I am able to connect my devices (phones, laptop, DirecTV Genie 2), I am unable to get the apps (Netflix, Paramount+, Prime, etc....
@Dhammie it appears you have performed all of the standard preventative maintenance. I would start calling Direct TV customer support and describe your symptoms. Especially since other devices can connect to the T-Mobile gateway and get internet access, the bottleneck seems to be Direct TV.
Let us know what happens.
@Dhammie so that I am clear, the Direct TV device sees and connects to your SSID? Can you get the regular channels on Direct TV? Did you setup your new SSID with WPA2 vs WPA3? Some devices use the lower security protocol (WPA2) and will not make a good handshake unless the Lowe protocol is available. The last thing I would try would be a hard reboot of both devices, starting the T-Mobile gateway first so that Direct TV has something to connect to.
I hope this helps.
