Forum Discussion
Aladdin Connect
I recently upgraded from the silver Gateway to the new black one. The black one is an Arcadia KVD 21. You can find that information on the back of the black Gateway. I was able to reconnect all my al...
bocaboy2591 wrote:Just of curiosity, did you try creating a new 2.4 GHz network with WPA/WPA2 security? That has been the problem with a lot of devices, from printers to security devices. Here's how to do it. It's worth a try to see if that is the problem.
The first thing to check is to make sure the Hidden switch on your network is set to Off. By default, the Hidden switch is On for the primary network. Use the T-Mobile app to access the settings for your network. Tap the Network tab on the bottom, then tap your existing network. Scroll down to the bottom of the page and you'll see a Hidden switch. Turn it off and then Save.
Then use the T-Mobile app and tap the Network tab on the bottom, then the "+" button on the lower right. Create a new 2.4 GHz WiFi network with a unique name (SSID), just for your laptop. Make sure the WPA type is WPA/WPA2. This is different from your main network which, by default, is WPA2/WPA3. See if that doesn't allow your garage opener to connect.
Yes! this worked for me. I also have the Arcadia KVD 21 and the Genie Garage Door opener. I tried and tried to get it connected. Then I read this post and remembered that I have a printer with the same problem. I already had a (hidden) 2.4 GHz network set up for the printer, so I just entered that info into the Aladdin Connect app, not really expecting it to work. But after a minute or so, all lights turned green and it's working fine at the moment. I left the "printer" network hidden and it works alright with the hidden network.
Thank you bocaboy2591
