I ordered T-Mobile internet service, and was supposed to get an Amazon Fire TV. Not sure where to check the status?

Frisco, The business world of loyalty is upside down. This seems like fraud and a class action in the making. All I want is my FireTV. I signed up based on that; ONLY. If it wasn't a real offer then why PROMOTE IT??? 🤬

peterhdk wrote: @StolenID I came here with the same question, but then @fireguy_6364 jogged my memory that I saved a screen shot (I'll pat myself on the back for this tiny moment of brilliance). Here's what it says: What's next? Enviaremos un número de rastreo una vez que se envíe tu dispositivo y novedades sobre tu pedido a tu email. Save these steps to redeem your free Amazon Fire TV 50" 4-Series 4K: Go to https://promotions.t-mobile.com/ within 30 days of activating your new line. Ingresarás al sitio de la promoción para canjear la oferta con tu T-Mobile ID. ¿Necesitas ayuda con tu T-Mobile ID? Ingresa toda la información requerida, incluido tu email, número de facturación asignado y el código promocional: 23FIRETV. Puedes encontrar tu número telefónico de facturación de Internet residencial asignado en tu factura, en la sección "Connected Devices (dispositivos conectados)". Recibirás un email con un código de promoción exclusivo de Amazon dentro de las 10 semanas posteriores a la recepción de tu solicitud válida. Sigue el enlace del correo electrónico para pedir tu Amazon Fire TV 4-Series de 50" e ingresa el código de promoción único durante el pago. Oferta por tiempo limitado; sujeta a cambio. Activa una nueva línea de Internet residencial elegible entre 11/24/23 y 11/29/23. Regístrate para el código de canje con el T-Mobile ID en los 30 días posteriores a la activación; requiere 60 días de servicio antes de la validación; puede demorar 1 semana a partir de que se cumplan los requisitos de la oferta para recibir el código. Si se cancelaron líneas en los últimos 90 días, es posible que deban reactivarse primero. Máximo de 1 por cuenta. Canjear el código en Amazon.com; se aplican los términos de Amazon. Es posible que no se pueda combinar con otras ofertas. I am going thru the same bull! Just hung up again with them and they told me to call Amazon. We should report them to the Better Business Bureau. They knew they wasn't giving these TV 's to us. The internet sucks!

T-Mobile you can't bait & switch CUSTOMERS. The only REASON I SIGNED up for internet because I wanted the Amazon fire stick promotion that the store manager personally help me READ THE RULES. I wanted zero problems so I stayed in the store with him on my device and was WALKED THROUGH AND WE SCREEN SHOT EVERYTHING. I called after Christmas and customer SERVICE said call back in January. I called and was told THE AMAZON TV PROMO WAS DENIED. It was ESCALATED TO 5 people THEN I WAS TOLD CALL ON 1/24/2024 or check the tracker to get the code to go back on Amazon and order the TV.I want all my money BACK. You can have your internet. I pay my bill on time and have 6 lines, 2 IPADS & now internet. We are a military family and you all should be better and ACCURATE LIKE I ACCURATELY PAY MY BILL ON TIME. I want the FIRE TV I WAS PROMISED OR TAKE YOUR SERVICES WITH NO PENALTIES FOR ME. Shame on you guys. If the promotion didn't apply you should have notified US. I hunted you all down and when it was time to get the code for the TV- I get a DENIAL- unacceptable.

I ordered TMobile home internet. And I was promised a blink security camera rebate. Code BLINK 23. I was told over the phone that it shipped. It never arrived. I cancelled my t-moble home internet service. And I was not able to return it to a TMobile store. As I was instructed to do over the phone. I experienced lie after lie by the TMobile agents over the phone. One even directed me to Amazon. And I couldn't redeem my t-moble rebate on Amazon. I have ordered from Amazon for over five years. So I know that t-moble home internet service agents lied to me. I fulfilled my part of the deal before I cancelled the TMobile home internet service. TMobile home internet did not honor it's obligation to me.

Having the same issue. Added home internet on the last day of the Fire-TV promotion (Nov. 29, 2023). T-Mobile first claimed that I'm not eligible because I activated the Fire-TV offer on Nov. 30, after the promotion was over. Here's the kicker: The offer clearly states that you have 30(1) days to activate offer, so I should have been able to activate until Dec. 29, 2023. After being escalated twice, T-Mobile admitted I was correct. But then…The representative told me that despite adding the internet while the offer still applied, and charging my account that same day, the system did not fully process my information until after the offer expired (like it's my fault). I told the representative that he's admitting to FRAUD.Currently escalated again and waiting on a call back,Absolutely shameful process…someone should lose their job over this.

Amazon Fire Television | Comunidad de T-Mobile

parker6680
Newbie Caller
Hace 11 meses
I ended up getting my email with my code though. TV being delivered today.
ImogenT
Newbie Caller
Hace 11 meses
I chatted with T-Mobile and agent said they sent the email on Feb 5th but there was nothing in my inbox. He re-sent and didn't get the email. He then called me and connected me to T-Mobile Rebate Team. The agent there walked me through ordering the TV with a code. I placed the order and received the TV last night. Make sure to check the status of your reward. Mine said Approved and I had to provide a screenshot of that.

TV info:
SKU number 4K50N400A
Amazon Fire TV 50" 4-Series 4K UHD smart TV, stream live TV without cable

https://www.amazon.com/amazon-fire-tv-50-inch-4-series-4k-smart-tv/dp/B0B3GTSQ9Q#tech
Brick8812
Newbie Caller
Hace 11 meses
I talked to a customer care rep and he assured me that since I bought mine online on the 29th that was the day it was considered activated. I even had him double check to make sure. Then my promotion was denied and upon calling it was escalated. Had to sit on the phone for nearly 40 mins. The customer service person transferred me to an accounts care person I think she said it was who told me I did everything right and do qualify for the promotion. Said I should get the email with the code within the next week and that she will call me to make sure I received it. Let's see what happens.
jacen81
Roaming Rookie
Hace 10 meses
Currently on the phone for 45 minutes. This is my 2nd call. I was denied. FOR NO REASON. I am going to speak with an attorney about starting a class action. It's a television for ____sake. If someone would like to contact me, my email address is jacen81@gmail.com. It is unbelievable that I would need to peck and scratch for a redeem code that should have been sent to me 2 weeks ago. If I have to I will spend the next 3 years of my life fighting this, I will... JUST FOR PRINCIPAL!! No one should have to jump through hoops for the redemption code after the 60 days of validation.
desirjaws
Roaming Rookie
Hace 10 meses
StolenID wrote:

I ordered T-Mobile internet service, and was supposed to get an Amazon Fire TV. Not sure where to check the status?

Jokes on you.
I signed up for T-Mobile internet and the TV promo was a nice perk.
I realized many many weeks had passed so I found this forum and knew the trouble I was about to have.
1 agent told me I hadn't waited long enough.
Weeks later another agent said I see your submission sorry about that you will get your code Wednesday.
Today I inquired again after, guess what, no code in my inbox. Supervisor John said there was no submission ever made. I told him I'll take my 20 years of loyal and over $20,000 I have spent with T-Mobile and take it somewhere else.
I know I followed everything to the letter when I filled out that form. Additionally, I reported them to the Federal Trade Commission for fraud. I have all the screenshots to back up my claim.
I find it wild they acted suprised when I mentioned the multiple posts about this apparent scam they are running on different promotions. Some of the posts are in their our community forums.

Cancelling my internet, cell service, taking my business elsewhere, and upgrading my phone with new company. 😀
desirjaws
Roaming Rookie
Hace 10 meses
Jovina wrote:

HI all, did anyone get their promotional item for signing up for T-Mobile?

Lol
lacal
Newbie Caller
Hace 10 meses
Filing this in small claims court and/or class action lawsuit.
I have pictures, audio recordings, and more of their reps saying I qualify and then saying the internet was activated 1 day after the promotion ended therefore I did not qualify any longer. I am tired of us customers getting scammed.

Deliver on your promises or be held accountable!
desirjaws
Roaming Rookie
Hace 10 meses
Madmomma24 wrote:

desirjaws wrote:

StolenID wrote:

I ordered T-Mobile internet service, and was supposed to get an Amazon Fire TV. Not sure where to check the status?

Jokes on you.

I signed up for T-Mobile internet and the TV promo was a nice perk.

I realized many many weeks had passed so I found this forum and knew the trouble I was about to have.

1 agent told me I hadn't waited long enough.

Weeks later another agent said I see your submission sorry about that you will get your code Wednesday.

Today I inquired again after, guess what, no code in my inbox. Supervisor John said there was no submission ever made. I told him I'll take my 20 years of loyal and over $20,000 I have spent with T-Mobile and take it somewhere else.

I know I followed everything to the letter when I filled out that form. Additionally, I reported them to the Federal Trade Commission for fraud. I have all the screenshots to back up my claim.

I find it wild they acted suprised when I mentioned the multiple posts about this apparent scam they are running on different promotions. Some of the posts are in their our community forums.

Cancelling my internet, cell service, taking my business elsewhere, and upgrading my phone with new company. 😀

If you go to FTC I will join you my friend. I am irate!

Already did didn't take very long.
jacen81
Roaming Rookie
Hace 10 meses
I have just filed a complaint with the Federal Trade Commission. https://reportfraud.ftc.gov/#/
I ENCOURAGE YOU ALL TO FILE A COMPLAINT AS WELL. ONE COMPLAINT WILL NOT TRIGGER AN INVESTIGATION, BUT SEVERAL...WILL DEFINITELY RAISE A FEW EYEBROWS. There is power in numbers.
Aoconnor
Roaming Rookie
Hace 8 meses
So I had the same experience as many others. Checked the website over and over and tried to be patient and not call. It said my reward was approved and it would be sent soon. Of course I never got anything. I called, which required many minutes to no resolution but told the issue would be escalated. Customer care called me back and told me a code to enter on Amazon. The code was expired. Again, the issue was escalated only to be told that I must have missed the email, too bad so sad, you only get one code and now it's expired, call Amazon and see if they will accept the code. I said yeah right there has to be a new code you can provide, this is a scam, yadda yadda. Called Amazon, of course that was a no go. Found this thread. Messaged T-Mobile on Facebook messenger. Immediately was offered at $250 account credit. I said wow, amazing, thank you, but is there anyway you can generate a new code... The fire TV is $329.99. They said thanks for bringing that to my attention, we will credit your account $330 instead. I SPENT HOURS ON THE PHONE FOR NOTHING. Don't make my mistake. Of course, you're probably only going to read this because you've reached this point already. I ordered my Fire TV and I can't wait! So good luck!