Nice136

I also just got off the phone after yet another hour and a half session. Last month they gave me a new promo code that did not work. Today they conceded and said i was the only ine who did not get one all my fault i missed the 24 hour window after the 3 month wait they finally succeeded in telling me to bend over as yhey hammed the promo code straight up the waxzooo. 🖕🏻tmobile. Its time we started a class action suit. 

Nope I just got off the phone with two different people! And both said I signed up for and activated it in the time period available! But that it had to be an unlimited plan which I have receipts we signed up for but they are now telling me we don't live in a unlimited plan area!!! So what not because I'm done with tmobile! They shouldn't do people like this! Just unbelievable never once was I told it had to be unlimited even though we supposedly signed up for and activated with an unlimited plan! Amd now it's saying we weren't in an unlimited plan area! So our request for the promo has been denied! 

Just so y'all know, yes I did get the promotional offer. The Blink camera info was sent, a code provided to purchase, and received the cameras as per the T Mobile offer. Thank you, t mobile! 

parker6680 wrote:

I'm on the phone with them now.  It's been 34 minutes and counting.  

That's great!

You only had another 45 min more to go? And then you got the off shore customer service that is completely worthless.

Super!

Ive still got nothing. Back to the aggravating "customer service ".

parker6680 wrote:

I'm on the phone with them now.  It's been 34 minutes and counting.  

Well, after 90 min on hold, they gave me the code..... But not the model #! The Rep was going to send an email and a text with the information. Nothing, again.

Suprise! There must be at least 150 - 50inch TVs on Amazon. 

Do you have the model number?

Does anyone have the model #?

I am currently in the same boat. I called last week when I was denied and was told that I activated service on 11/30/2023 and the promotion only ran from 11/24/2023 to 11/29/2023. I received the device on 11/30/2023 and signed up for the service during the eligible window. I called last week and was told I could receive the TV and should receive the TV redemption code within 24 hours. Today I called back because I still had not received any update. I have already been on the phone 55 minutes and I have spoken 3 representatives so far. 

ImogenT wrote:

I chatted with T-Mobile and agent said they sent the email on Feb 5th but there was nothing in my inbox.  He re-sent and didn't get the email.  He then called me and connected me to T-Mobile Rebate Team. The agent there walked me through ordering the TV with a code. I placed the order and received the TV last night.  Make sure to check the status of your reward.  Mine said Approved and I had to provide a screenshot of that. 

 

TV info:

SKU number 4K50N400A

Amazon Fire TV 50" 4-Series 4K UHD smart TV, stream live TV without cable

 

https://www.amazon.com/amazon-fire-tv-50-inch-4-series-4k-smart-tv/dp/B0B3GTSQ9Q#tech

I've been on the phone with them twice each 30-45 minutes long and they are just giving me the go around - told me I'm approved and should get an email. It's been past the 10 week period. They gave me Amazon's customer service phone number and told me to call them. I'm getting so frustrated at this point. I've checked my email and spam and nada. Zip. Nothing. 

caffeinatedchaos wrote:

ImogenT wrote:

I chatted with T-Mobile and agent said they sent the email on Feb 5th but there was nothing in my inbox.  He re-sent and didn't get the email.  He then called me and connected me to T-Mobile Rebate Team. The agent there walked me through ordering the TV with a code. I placed the order and received the TV last night.  Make sure to check the status of your reward.  Mine said Approved and I had to provide a screenshot of that. 

 

TV info:

SKU number 4K50N400A

Amazon Fire TV 50" 4-Series 4K UHD smart TV, stream live TV without cable

 

https://www.amazon.com/amazon-fire-tv-50-inch-4-series-4k-smart-tv/dp/B0B3GTSQ9Q#tech

I've been on the phone with them twice each 30-45 minutes long and they are just giving me the go around - told me I'm approved and should get an email. It's been past the 10 week period. They gave me Amazon's customer service phone number and told me to call them. I'm getting so frustrated at this point. I've checked my email and spam and nada. Zip. Nothing. 

If you are approved and they can't successfully re-send the email to you, then they should provide the Amazon discount code for you to try while you try to purchase on Amazon site.  If not, ask for someone who can help you place the order.  To me, the Rebate Team was able to help me.  Talking to Amazon wouldn't help, unless you have an Amazon discount code that's not working.