I ordered T-Mobile internet service, and was supposed to get an Amazon Fire TV. Not sure where to check the status?

Frisco, The business world of loyalty is upside down. This seems like fraud and a class action in the making. All I want is my FireTV. I signed up based on that; ONLY. If it wasn't a real offer then why PROMOTE IT??? 🤬

peterhdk wrote: @StolenID I came here with the same question, but then @fireguy_6364 jogged my memory that I saved a screen shot (I'll pat myself on the back for this tiny moment of brilliance). Here's what it says: What's next? Enviaremos un número de rastreo una vez que se envíe tu dispositivo y novedades sobre tu pedido a tu email. Save these steps to redeem your free Amazon Fire TV 50" 4-Series 4K: Go to https://promotions.t-mobile.com/ within 30 days of activating your new line. Ingresarás al sitio de la promoción para canjear la oferta con tu T-Mobile ID. ¿Necesitas ayuda con tu T-Mobile ID? Ingresa toda la información requerida, incluido tu email, número de facturación asignado y el código promocional: 23FIRETV. Puedes encontrar tu número telefónico de facturación de Internet residencial asignado en tu factura, en la sección "Connected Devices (dispositivos conectados)". Recibirás un email con un código de promoción exclusivo de Amazon dentro de las 10 semanas posteriores a la recepción de tu solicitud válida. Sigue el enlace del correo electrónico para pedir tu Amazon Fire TV 4-Series de 50" e ingresa el código de promoción único durante el pago. Oferta por tiempo limitado; sujeta a cambio. Activa una nueva línea de Internet residencial elegible entre 11/24/23 y 11/29/23. Regístrate para el código de canje con el T-Mobile ID en los 30 días posteriores a la activación; requiere 60 días de servicio antes de la validación; puede demorar 1 semana a partir de que se cumplan los requisitos de la oferta para recibir el código. Si se cancelaron líneas en los últimos 90 días, es posible que deban reactivarse primero. Máximo de 1 por cuenta. Canjear el código en Amazon.com; se aplican los términos de Amazon. Es posible que no se pueda combinar con otras ofertas. I am going thru the same bull! Just hung up again with them and they told me to call Amazon. We should report them to the Better Business Bureau. They knew they wasn't giving these TV 's to us. The internet sucks!

T-Mobile you can't bait & switch CUSTOMERS. The only REASON I SIGNED up for internet because I wanted the Amazon fire stick promotion that the store manager personally help me READ THE RULES. I wanted zero problems so I stayed in the store with him on my device and was WALKED THROUGH AND WE SCREEN SHOT EVERYTHING. I called after Christmas and customer SERVICE said call back in January. I called and was told THE AMAZON TV PROMO WAS DENIED. It was ESCALATED TO 5 people THEN I WAS TOLD CALL ON 1/24/2024 or check the tracker to get the code to go back on Amazon and order the TV.I want all my money BACK. You can have your internet. I pay my bill on time and have 6 lines, 2 IPADS & now internet. We are a military family and you all should be better and ACCURATE LIKE I ACCURATELY PAY MY BILL ON TIME. I want the FIRE TV I WAS PROMISED OR TAKE YOUR SERVICES WITH NO PENALTIES FOR ME. Shame on you guys. If the promotion didn't apply you should have notified US. I hunted you all down and when it was time to get the code for the TV- I get a DENIAL- unacceptable.

I ordered TMobile home internet. And I was promised a blink security camera rebate. Code BLINK 23. I was told over the phone that it shipped. It never arrived. I cancelled my t-moble home internet service. And I was not able to return it to a TMobile store. As I was instructed to do over the phone. I experienced lie after lie by the TMobile agents over the phone. One even directed me to Amazon. And I couldn't redeem my t-moble rebate on Amazon. I have ordered from Amazon for over five years. So I know that t-moble home internet service agents lied to me. I fulfilled my part of the deal before I cancelled the TMobile home internet service. TMobile home internet did not honor it's obligation to me.

Having the same issue. Added home internet on the last day of the Fire-TV promotion (Nov. 29, 2023). T-Mobile first claimed that I'm not eligible because I activated the Fire-TV offer on Nov. 30, after the promotion was over. Here's the kicker: The offer clearly states that you have 30(1) days to activate offer, so I should have been able to activate until Dec. 29, 2023. After being escalated twice, T-Mobile admitted I was correct. But then…The representative told me that despite adding the internet while the offer still applied, and charging my account that same day, the system did not fully process my information until after the offer expired (like it's my fault). I told the representative that he's admitting to FRAUD.Currently escalated again and waiting on a call back,Absolutely shameful process…someone should lose their job over this.

Amazon Fire Television | Comunidad de T-Mobile

testaccountsoci
Roaming Rookie
Hace 9 meses
jacen81 wrote:

Currently on the phone for 45 minutes. This is my 2nd call. I was denied. FOR NO REASON. I am going to speak with an attorney about starting a class action. It's a television for ____sake. If someone would like to contact me, my email address is jacen81@gmail.com. It is unbelievable that I would need to peck and scratch for a redeem code that should have been sent to me 2 weeks ago. If I have to I will spend the next 3 years of my life fighting this, I will... JUST FOR PRINCIPAL!! No one should have to jump through hoops for the redemption code after the 60 days of validation.

Even though they have acknowledged that it was a mistake and I am eligible, they clearly told that they cannot give FireTV code.
jacen81
Roaming Rookie
Hace 9 meses
testaccountsocial wrote:

jacen81 wrote:

Currently on the phone for 45 minutes. This is my 2nd call. I was denied. FOR NO REASON. I am going to speak with an attorney about starting a class action. It's a television for ____sake. If someone would like to contact me, my email address is jacen81@gmail.com. It is unbelievable that I would need to peck and scratch for a redeem code that should have been sent to me 2 weeks ago. If I have to I will spend the next 3 years of my life fighting this, I will... JUST FOR PRINCIPAL!! No one should have to jump through hoops for the redemption code after the 60 days of validation.

Even though they have acknowledged that it was a mistake and I am eligible, they clearly told that they cannot give FireTV code.

Customer Service is less than tolerable. I've waited for call-backs...never happened. I've called back to talk to representatives, then transferred to management, then hung up on (which may have been accidental, but I doubt that), then called back only to start the entire process all over again. As a 21 year customer of Sprint/T-Mobile...I don't feel valued or appreciated for my loyalty. I've never taken part in a redemption scam from T-Mobile, but I won't allow it to influence my purchases again.
lacal
Newbie Caller
Hace 9 meses
jacen81 wrote:

I have just filed a complaint with the Federal Trade Commission. https://reportfraud.ftc.gov/#/

I ENCOURAGE YOU ALL TO FILE A COMPLAINT AS WELL. ONE COMPLAINT WILL NOT TRIGGER AN INVESTIGATION, BUT SEVERAL...WILL DEFINITELY RAISE A FEW EYEBROWS. There is power in numbers.

Done! I’m fed up with being scammed like this
“Report submitted! Thank you for helping our work to protect consumers.”
fireguy_6364
Modem Master
Hace 12 meses
do you have anything that shows the promotion youre talking about?
NYD
Roaming Rookie
Hace 10 meses
No; I have not Jovina. I talked to 5 people Amin customer service and got the RUN AROUND this took no less than a hour each time.

Last week- I called the manager of the store who walked me through the promotion process in store step by step. I am waiting for his reply.
fireguy_6364
Modem Master
Hace 10 meses
IF things went correctly and yall did this around the time frame they had then you had 30 days to redeem but you also have 60 days to usage before validation...then another week+ish for order fulfillment. which would put yall around now ish when im guessing they kick yall out a code that you go to the Amazon link provided to fire in said code..

might want to check yalls spam folders just in case you did receive the code and you didnt see it if it thought it was spam.

i would give it another week ish then contact TMO promotions again.

Oferta por tiempo limitado; sujeta a cambio. Activa una nueva línea de Internet residencial elegible entre 11/24/23 y 11/29/23. Register for redemption code with T-Mobile ID within 30 days of activating; requires 60 days service before validation; allow 1 week from fulfillment of offer requirements to receive code. Si se cancelaron líneas en los últimos 90 días, es posible que deban reactivarse primero. Máximo de 1 por cuenta. Canjear el código en Amazon.com; se aplican los términos de Amazon. Es posible que no se pueda combinar con otras ofertas.
Jovina
Newbie Caller
Hace 10 meses
Thanks for all of the replies. Hopefully "Fireguy..." is correct and we'll all see the emails with the codes to get our free FireTV.
123Wiley
Transmission Trainee
Hace 10 meses
Jovina wrote:

HI all, did anyone get their promotional item for signing up for T-Mobile?

Not yet, but T-Mobile seems to be famous for backing out of their promises.
I have called T-Mobile three times and they have "assured" me that i will be notified 10 weeks after the signup.
The supposed check on line does absolutly NOTHING but tell you to fulfill the requirements but says nothing about what needs to be done. What clowns!
123Wiley
Transmission Trainee
Hace 10 meses
StolenID wrote:

I ordered T-Mobile internet service, and was supposed to get an Amazon Fire TV. Not sure where to check the status?

Yeah, me too.
The check in on line is less than worthless. Don't bother.
Call, and call again with your promo code, and the two ID numbers. Make them add that to your account remarks and demand a text summary of the call.
Its been the ten weeks they promised before a notification from Amazon.
parker6680
Newbie Caller
Hace 10 meses
I'm on the phone with them now. It's been 34 minutes and counting.