Forum Discussion
Amazon Prime Video on SmartTV
We have worked with Sony TV about connecting our Bravia Smart TV to Amazon Prime TV through our TMobile Home Internet. It is only our Smart TV that will not connect. Our other TVs that are streamin...
As mentioned above, the issue seem to be that the Gateway defaults to IPv6 protocols but Prime ONLY uses IPv4.
The solution is to set your home network router to use IPv4 and not v6. This cannot be set on the Gateway.
If you aren’t using a home router and the Gateway is your internet wireless device, your only option is to use a device like a Roku or Apple TV instead of your smart TV for Prime.
Other streaming services such as Disney, Netflix and Hulu work with the Gateway and the IPv6 configuration.
It’s an issue that either Prime or T-Mobile will have to fix.
