Forum Discussion
Cannot connect to home internet app.
I cannot connect to the setup app unless I do a factory reset. After I connect to the app one time that is it, it will not connect a second time. I reset the iPhone but that doesn't help. I have the most current version of the app and it will not connect. Wi-Fi works during this the only issue is the iPhone not opening the app.
-Current version of IOS, did a full restore as well.
-Current version of T-Mobile Home Internet app.
-Wi-Fi working well.
-Cellular and Wi-Fi enabled for app.
I talked to T-Mobile, and they supposedly fixed this but here I am. By the way unless you have a whole lot of spare time, I would not talk to them over twitter, horrendous service that way.
The T-Mobile home internet mobile application on an iPhone is a very frustrating experience. My phone reports it is connected to the proper SSID and it IS. If I pull up the mobile application it wants to get me started. It is too stupid to know this from the start that everything is setup and working. So, I tell it to connect to the network which the phone is connected to. It does its normal dance and presents me with the connect button and then spins and just presents the same screen. OK so here we are. I have discovered just WAIT FOR IT. I mean lay the phone down and WAIT. Give it 30-60 seconds and it will sometimes whoohoo connect. On a good day that works. On average it is a battle playing that game of connect 4-5 times if I am determined.
I have an OLD Pixel with no SIMM that of course is Android and that seems to work more as it should. They have not managed to make the application function very well on iOS. It has been doing the exact same behavior for the past 2 years so I am not optimistic that the programmers will ever fix it on the iPhone. So, patience seem to be the key. You can't rush the application. It does what it wants in its own time.
SOLVED! T-Mobile tech support got me through this issue. I have a Motorola stylus 4G phone, running Android, of course. I had Microsoft Defender running which has a VPN function. That's the key -- a VPN can block local (LAN) traffic which is a great protection in a hotel, but not in this case. I instructed Microsoft Defender to forget the local network and I was immediately able to login. Score one for T-Mobile tech support.
