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Can't access 192.168.12.1
Ok, since you have a Windows system. Windows 10 or Windows 11 or what? Easy to obtain IP details with the terminal/command window. Use the command "ipconfig /all". It should report the 192.168.12.1 address as the gateway IP. Use the command line and ping 192.168.12.1. You make no reference to the browser you use. Try a different browser vs the one you are using. Check your firewall rules and logs to see if it is a blocking issue. If the client can get to the internet through the T-Mobile Arcadian KDV21 gateway/router then it knows the IP address of the gateway. If your laptop has an Ethernet port use an Ethernet cable to make a physical connection to the gateway.
Since the address it has is valid for the subnet this is looking more like a firewall blocking issue or a browser issue. The screen clip you pasted in provides no details and does not show the gateway address even. More details are needed to nail down the issue.
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