Forum Discussion
Can't connect to Gateway on my laptop anymore
I am beyond frustrated. I was using the TMOBILE Gateway up to three days ago. Now my 2015 Dell no longer recognizes it. I wasted almost two hours on texts and phone with Tmobile staff yesterday to...
So, your wireless adapter is working and DOES connect to the HughsNet network just fine. Since you are not having a failing wireless network adapter it is probably a driver issue with the Dell adapter. My guess is the adapter is not working will with the newer wireless protocol the T-Mobile gateway uses. The HughesNet probably does not use 802.11ax it probably uses 802.11ac or the prior 802.11n wireless protocol version. Sorry to put tech terms out there but it can't be helped.
One way to work around such an issue is to get a newer USB wireless adapter that does support the newer wireless solutions. I had a similar issue with my older laptop and bought a USB adapter that has a newer chipset and drivers. You can argue with the OLD adapter all you want but it would probably be much simpler to just go to BestBuy or Amazon etc… and buy a Windows 10 compatible USB wireless adapter that supports 802.11ax. That is the same wireless version that the T-Mobile gateways use. You would have improved security and have driver updates due to the newer chips. The problem would be solved in a fraction of the time you spend fighting with the 7 year old adapter.
You would have nothing to lose to try it. If you buy one on Amazon and it does not work you can just sent it back. Problem solved or try another one. If you do the same thing expect the same results.
- Press the Windows Start Key on the keyboard
- Type “wire” (to search and have the Wi-Fi (wireless settings) then press enter
- Select “Show available networks”
- Select the WiFi network that you need to use.
- Next you are prompted for the security key. (enter the security key)
- You can select “Yes” to allow other devices on your network to see your client.
- Your client debería be connected. (maybe you have been here already) :-)
If for some reason it fails there might be a problem with the driver software for the wireless network adapter. If your Dell has an Ethernet port on it you could use an Ethernet cable and plug the Dell in direct to the gateway with an Ethernet cable. If you use an Ethernet cable then your Dell should be able to obtain an IP address from the gateway and you should be then able to get to the internet and check for updates.
On the subject of updates. It might be possible that the client received updates from Microsoft and needs to be rebooted. I have seen clients have issues when updates are pending. If you have not rebooted the Dell try that first and just see if it then proceeds to go into installing updates or just allows you to login. You did state a few days ago. I know patch Tuesday from MS is not until the second Tuesday of the month so that should not be the case here but a reboot would not hurt. If you have not rebooted the Dell for quite some time it might be due for one.
