Can't download bill anymore!

Hello magentatechie,

I tried via Safari 12 and Firefox 67.   The bill is viewable, but it seems there is no way to download what is obviously a PDF.  Even the browser 'Open in PDF reader' functionality is broken by the site changes.

Gracias.

Yes, I too, cannot download the bill anymore and just had to switch back to a paper bill so I can take a picture of it to send in for my expense report like in ancient times. I am looking to switching to a either Verizon or some mvno which can handle something this simple. 

I've used the app and three different browsers, still can't download my bill. Tmobile in my opinion has been the worst as far as service and customer service.  When I originally joined i was told they would pay off my last phone bill as a promotion  for switching,  that never happened. Then they didn't cover my phone when it became damaged even though i had insurance. Now my personal information is all over the web because they got hacked and you can't even do something as simple as downloading a bill. I'm done, going to at&t this week 

I cannot for the life of me figure out why this is a persistent issue that has not been fixed? For years now when I go to access my bill online it won't pull up. WHAT IS THE PROBLEM??  All customer bills should be available online...it seems fraudulent that they aren't. I'm often given messages too check back in 12 hours or call.

Hey there!  I'm sorry the website is giving you such a headache! Do you mind if I ask what browser you're using? Are you on a computer or on your phone?

FYI... I should indicate that I have found a workaround this morning when I was messing around with my browsers, but it is very inconvenient.  If I disable my external PDF reader from supporting Firefox by disabling the FF add-on, I then can use the FF internal PDF rendering viewer and the Save button works there.  I am on a Mac.

The Contact Us functionality is however is still not working on either browser for business customers.

If you visit the Contact Us page Community-2153 and use either the "Message Us" or "Visit My T-Mobile"

BTW... I do want to apologize for being terse in my original post.  It was a long day, but I don't want to take my frustration out on others.

Cheers.

No worries, my friend- I'm up to my elbows in tech every day and I still find the need to tear my hair out on occasion!

I checked known issues with the billing system and there appears to be a bug going on right now that's preventing Usage details from populating, but this shouldn't interfere with the ability to download the bill. 

And please forgive me, I'm an old fashioned regular customer, and I'm not familiar with differences between the sites for business customers.  When you go to your billing screen, do you have the big "Download PDF" button? And if so, does pressing it bring up the Summary or Detailed option? (see below)

Hello magentatechie,

The loss of hair comes with the territory... lol.  I'm in DevOps and a software developer myself.

The button is there and I can view the bill with the detail... The problem is saving the PDF file.

Before under my.t-mobile it would just download a PDF file.

I need the PDF so that I can send it to our accounting department...  When I try to use the browser print function, the edges of the bill get chopped off likely because the bill is larger than my printer's margins.

Thanks. -Peter.

I gotcha- so in the browser that populates your bill, what is the path?  Did it download a PDF to your hard drive and would you be able to access that folder and force your PDF viewer (instead of a browser) to open it?

Hello magentatechie,

That is the trouble... It doesn't download a file at all.  It is loading the PDF inside an iframe on the webpage and is using some URL obfuscation technique for loading the PDF.  When I ask the PDF viewer to save the file, it isn't able to save a file.

Thanks!  -Peter.