Forum Discussion
Can't connect to Gateway on my laptop anymore
I am beyond frustrated. I was using the TMOBILE Gateway up to three days ago. Now my 2015 Dell no longer recognizes it. I wasted almost two hours on texts and phone with Tmobile staff yesterday to...
So, your wireless adapter is working and DOES connect to the HughsNet network just fine. Since you are not having a failing wireless network adapter it is probably a driver issue with the Dell adapter. My guess is the adapter is not working will with the newer wireless protocol the T-Mobile gateway uses. The HughesNet probably does not use 802.11ax it probably uses 802.11ac or the prior 802.11n wireless protocol version. Sorry to put tech terms out there but it can't be helped.
One way to work around such an issue is to get a newer USB wireless adapter that does support the newer wireless solutions. I had a similar issue with my older laptop and bought a USB adapter that has a newer chipset and drivers. You can argue with the OLD adapter all you want but it would probably be much simpler to just go to BestBuy or Amazon etc… and buy a Windows 10 compatible USB wireless adapter that supports 802.11ax. That is the same wireless version that the T-Mobile gateways use. You would have improved security and have driver updates due to the newer chips. The problem would be solved in a fraction of the time you spend fighting with the 7 year old adapter.
You would have nothing to lose to try it. If you buy one on Amazon and it does not work you can just sent it back. Problem solved or try another one. If you do the same thing expect the same results.
Thank you very much. I am dictating on my phone because my laptop is once again rebooting. I very much appreciate you taking the time to help but my t-Mobile device has stopped showing up on my list of wireless networks and I have tried everything you have suggested between six and 10 times are ready between yesterday and today and several T-Mobile staff people. I am supposed to call a Dell support desk next and I plan to do that a little later today. I have no problem at all logging into the Internet on my HughesNet wireless service, and I have HughesNet because I needed a back up for T-Mobile. Before I completely lost connection with the T-Mobile device I would have no connectivity every morning. All my other devices, such as the cell phone, have no trouble whatsoever seeing the T-Mobile device and connecting. The problem is soleywith the laptop and I have and I have tried everything and anything for ours an hours, starting at 1:30 AM this morning. Thank you again
