Forum Discussion
G4SE Internet Unstable as of Tuesday 1.03.19 Firmware Update Problem. Gaming and VPN Connections Dropping frequently.
After 6 months of great service, i started having connection stability issues related to gaming and VPN connections staying stable. Starting on Tuesday Oct 1st my connections would randomly drop. After much conversation with tech support they sent me out a replacement G4SE router. I installed it Oct 3rd and noted it was running an older firmware and did not have the disconnect problem. This morning i noticed the router updated itself to 1.03.19 and the disconnects are back. The speeds, signal strength, all that are amazing. I use a hard wired connection to my PC and all measurable speeds are good, like 700-900 megs down good. BUT it drops connections randomly. This is unnacceptable and i believe it to be the result of this latest firmware update. Please roll back these routers to 1.03.14 or push a new fixed update ASAP. Whatever was changed was not properly tested and is causing TONS of problems for a lot of people.
I'm only a month into this service and it was going fine. About a week or so ago, I started having major network issues while gaming and other issues of packet loss while doing my telecommuter job. I had been able to play multiplayer online games without issue during my first few weeks of service and no issues with my workday. I am running the firmware version in question-1.03.19.
For the experienced customers here, what can I do to help influence whatever will fix this? Who do I contact where the feedback won't go straight into the trash can? This will most certainly be a deal breaker for me if this isn't fixed soon. I'll go back to Spectrum (ugh!) and just suck up the higher price.
ds801 wrote:
After 6 months of great service, i started having connection stability issues related to gaming and VPN connections staying stable. Starting on Tuesday Oct 1st my connections would randomly drop. After much conversation with tech support they sent me out a replacement G4SE router. I installed it Oct 3rd and noted it was running an older firmware and did not have the disconnect problem. This morning i noticed the router updated itself to 1.03.19 and the disconnects are back. The speeds, signal strength, all that are amazing. I use a hard wired connection to my PC and all measurable speeds are good, like 700-900 megs down good. BUT it drops connections randomly. This is unnacceptable and i believe it to be the result of this latest firmware update. Please roll back these routers to 1.03.14 or push a new fixed update ASAP. Whatever was changed was not properly tested and is causing TONS of problems for a lot of people.
This has to be the issue... faulty firmware. Been great for a year and then all of a sudden disconnect disconnect disconnect. VPN bouncing from open to strict, but great signal though. Need an update ASAP!
DarkbladeUGU wrote:
Kdawg1975 wrote:
DarkbladeUGU wrote:
DarkbladeUGU wrote:
I'm having the same issue. no more streaming for me until its fixed. It hasn't even been a month with the device. I might just return it.
ok quick update. I tried doing a hard reset where you take the gateway and push the reset button in the back with a pin. I did have to reconfigure everything but it definitely fixed the connection dropping so far. I will update this if it goes back to dropping the connection. I hope this helps someone after the firmware update.
Did that solve the issue
It did fix the issue about the constant drop while streaming and while using a vpn. It does still get disconnected around 5pm my time but im not sure if that is a reset done by the towers themselves or if its still a gateway issue. Either way, The gateway is working better after the factory reset.
I've done the reset numerous times since this firmware was updated on my gateway and not one time has it made any difference. Had zero issues, zero, before this new firmware update. I've made multiple reports about it, hopefully they just roll back.
ds801 wrote:
After 6 months of great service, i started having connection stability issues related to gaming and VPN connections staying stable. Starting on Tuesday Oct 1st my connections would randomly drop. After much conversation with tech support they sent me out a replacement G4SE router. I installed it Oct 3rd and noted it was running an older firmware and did not have the disconnect problem. This morning i noticed the router updated itself to 1.03.19 and the disconnects are back. The speeds, signal strength, all that are amazing. I use a hard wired connection to my PC and all measurable speeds are good, like 700-900 megs down good. BUT it drops connections randomly. This is unnacceptable and i believe it to be the result of this latest firmware update. Please roll back these routers to 1.03.14 or push a new fixed update ASAP. Whatever was changed was not properly tested and is causing TONS of problems for a lot of people.
YES! Thank You! I have been making reports to tech support to no avail. Absolutely frustrating. 100% this is a ll caused by the new update. It has seemingly broke my internet. It even started freezing up my new gateway to where you have to either unplug it to force it to restart, or wait a bit and it force restarts itself. The packet loss has become absurd.
Same here 1.03.19 tmobile, why is it ALWAYS SOMETHING with you people. Im tired of spending more time troubleshooting your jacked up hardware than actually using the service that I am paying for. If you want me to BETA test your garbage then fine but stop making me pay for this unuseable .
Kdawg1975 wrote:
DarkbladeUGU wrote:
DarkbladeUGU wrote:
I'm having the same issue. no more streaming for me until its fixed. It hasn't even been a month with the device. I might just return it.
ok quick update. I tried doing a hard reset where you take the gateway and push the reset button in the back with a pin. I did have to reconfigure everything but it definitely fixed the connection dropping so far. I will update this if it goes back to dropping the connection. I hope this helps someone after the firmware update.
Did that solve the issue
It did fix the issue about the constant drop while streaming and while using a vpn. It does still get disconnected around 5pm my time but im not sure if that is a reset done by the towers themselves or if its still a gateway issue. Either way, The gateway is working better after the factory reset.
DarkbladeUGU wrote:
DarkbladeUGU wrote:
I'm having the same issue. no more streaming for me until its fixed. It hasn't even been a month with the device. I might just return it.
ok quick update. I tried doing a hard reset where you take the gateway and push the reset button in the back with a pin. I did have to reconfigure everything but it definitely fixed the connection dropping so far. I will update this if it goes back to dropping the connection. I hope this helps someone after the firmware update.
Did that solve the issue
Oh whoops, yeah go to the Default gate IP address. Although when i restored to factory settings it did not restore the Firmware version. It only reset the password and stuff. And oddly now, T-life doesn't give me the option to administrate my router….
Same issue, how do you check the firmware on your router?
DarkbladeUGU wrote:
I'm having the same issue. no more streaming for me until its fixed. It hasn't even been a month with the device. I might just return it.
ok quick update. I tried doing a hard reset where you take the gateway and push the reset button in the back with a pin. I did have to reconfigure everything but it definitely fixed the connection dropping so far. I will update this if it goes back to dropping the connection. I hope this helps someone after the firmware update.
