Forum Discussion
HELP - Can't Connect Amazon Fire TV to Gateway
So Amazon Fire TV streaming device should be a simple connection, but I can't get it to connect to internet. According to my Amazon instructions -- I can connect using the ethernet hardwire connecti...
@AgenDavid here is a link to a similar thread about TMHI and Fire TV connectivity:
https://community.t-mobile.com/gateways-and-devices-37/fire-tv-s-won-t-connect-to-home-internet-47149Make sure the Fire TV connection is enabled on the TM Gateway. Restart both the Gateway and the Fire TV simultaneously for a fresh connection. Finally, check the security setting for the SSID the Fire TV connects to - WPA2 seems to be a good connection.
Let us know if this works.
“Make sure the Fire TV connection is enabled on the TM Gateway.”
Not exactly sure how to go about that … according to previous Amazon TV guide -- should be a “plug and play” situation where the Amazon device gets recognized automatically when plugged in.
“Finally, check the security setting for the SSID the Fire TV connects to - WPA2 seems to be a good connection.”
Well again… the gateway has automatic settings -- so this shouldn't be a manual selection from everything I've read. I've spent quite a bit of time on this and I'm quite amazed the T-Mobile site doesn't have a specific "how-to" video or diagram on this or other streaming devices. Very little except just set up by a window or bookshelf, connect the power and download the app. Since I'm testing this out for two weeks...my gut tells me this is not working as anticipated and I should just go ahead and return this to my nearest T-Mobile store.
Very disappointing experience
