My Q Camera connection issue

The My Q Camera supposedly supports 2.4 and 5hz signals so I don't think that's the problem. As far as the signal access type, T-Mobile Gateways broadcast whatever signal they use and as far as I know it's not chanageable. Port blocking may be the culprit, but again there's no access to the Gateway's settings to check on that either. Because the camera did work for about 5 days after I installed the new network, I tend to think that something else is causing it now not to connect to my network/iphone. Not sure what it is so if anyone has solved this issue, please let me know. Maybe it a DNS or IP assignment issue?