Forum Discussion
new 5g gateway won't connect to the internet
Just got my new gateway to replace the 4g one I've had since June. After setting it up, the app shows that it is connected to the internet, but I have no connection. Tried my phone and laptop. Both ...
Thanks for the response.
I have tried:
- Two different laptops - wifi
- One laptop wired
- Renewing IP lease
- Forgetting/reconnecting on phone
In each case, it connects to the gateway (shows a network connection) but has no internet connectivity. Can't resolve hostnames, ping IPs, etc.
I’m using a different network ID than my previous router, so shouldn’t be config clashes there.
I may just have to deal with the many-hour wait times (or call-backs) with T-Mobile. Not sure how their customer support took such a nosedive recently...
