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Jsuthe
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Joined 4 years ago
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Re: new 5g gateway won't connect to the internet
Following up here. It was an issue of requiring the SIM to be activated, which I couldn't do through their web page since it was a new line. 1.5 hours on hold to get in to support to get the SIM activated tonight. Yikes! I am also seeing no significant improvement in speeds over the 4G gateway that it replaced, and the speeds are lower than what I see on my 5G phone. Hopefully that will improve over time.Re: new 5g gateway won't connect to the internet
Thanks for the response. I have tried: Two different laptops - wifi One laptop wired Renewing IP lease Forgetting/reconnecting on phone In each case, it connects to the gateway (shows a network connection) but has no internet connectivity. Can't resolve hostnames, ping IPs, etc. I'm using a different network ID than my previous router, so shouldn't be config clashes there. I may just have to deal with the many-hour wait times (or call-backs) with T-Mobile. Not sure how their customer support took such a nosedive recently...new 5g gateway won't connect to the internet
Just got my new gateway to replace the 4g one I've had since June. After setting it up, the app shows that it is connected to the internet, but I have no connection. Tried my phone and laptop. Both connect to the router but have no internet access. Of course, t mobile support has a 3+ hour wait! So I'm hoping that someone here might have a tip. I've tried restarting it, even doing a factory reset (twice) and no luck. The display on the gateway device itself shows a strong connection.
