Forum Discussion
New Home Internet Connection Problems
I recently switched to T Mobile home internet. Received and set up the gateway. Connected with no issues to all my devices except my laptop. It will not even recognize the gateway and is not listed in the available networks to connect to. Did a restart on the gateway and my computer multiple times with no luck. Customer support could not resolve the issue and stated I would maybe need to reach put to HP customer support as it was probably an issue with my lap top. I can connect to my current home internet with no issues and my hotspot through my phone as well. I am at a loss and will have to cancel service if I can not get this resolved as I work from home.
My 2009 MacBook Pro can't connect because when I click on 5G or 2.4Ghz network, the box asks for a username and there is no username.
¿Tienes alguna idea?
I thought about switching when I first say the $50 home wifi offer, until I read it was introductory. My AT&T wifi has worked during hurricanes and has come on so fast after power outages. Also once I put my address in the cheapest Tmobile wifi is $80, ATT is under $70 a month. Not switching. Sounds like the wifi is the same as the phone service.
Thank you for all the answers, I also have an older laptop and don’t need the frustration.
Jay Ud wrote:
I finally got my laptop connected by buying a WiFi USB adapter after talking to a T-Mobile agent who couldn't fix it but gave me a case number that a technical expert will call me which they never did. The worst thing is that I was put on hold for an hour. Thanks guys for your suggestions.
Wifi card bad in laptop possibly ?
