Forum Discussion
All devices connect to home 5G except Microsoft Surface. What to do?
I just set up my T-mobile 5G home internet and have connected my TV’s, my Android phone, my thermostat, my Roomba floor robot, my door lock, my wife’s MacBook, everything except my Microsoft surface ...
cjake wrote:I have a Surface Laptop 4. It connects to the 5Ghz SSID using WPA2.
SSID: TMOBILE-5G
Protocol: Wi-Fi 6 (802.11ax)
Security type: WPA2-Personal
Network band: 5 GHz
Network channel: 52
Link speed (Receive/Transmit): 576/155 (Mbps)
...
Manufacturer: Intel Corporation
Description: Intel(R) Wi-Fi 6 AX201 160MHz
Driver version: 22.40.0.7
In the T-Mobile Gateway I have the 5GHz SSID Encryption Mode set to:
WPA2/WPA3 (AES)
Thank you very much cjake. I had to get a new gateway because my old one stopped working. I have a Surface Pro 3 that still is in excellent condition, but I was about to throw it in front of the snowplow from all the hours wasted trying to get it to connect to the new gateway. The t-mobile customer service is great, but 2 different people had no idea how to get it to connect.
For me, I needed to do exactly what cjake has above except with the network band mine is set at the 2.4GHz and the WPA Version was set only to WPA2. Everything I did was done through the T-mobile internet app.
