Home Internet Gaming Problem

Conrad wrote:

MNCustomer710 wrote:

valleyr wrote:

​​​​I talked with a T-mobile rep and they are aware of this issue but are still trying I troubleshooting. Related to a firmware update they pushed out to the routers. Much of the problem he thinks is traceable to how the Dynamic IP behaves that various gaming consoles and websites don't like. The tech agreed that much of the problem might be solved if T-Mobile gave consumers Static IP options (available only to Businesses right now). Fingers crossed that they'll get a fix out soon because everything else with T-mobile internet has been great for us!

I am experiencing the exact same issues with my T-Mobile home internet. While this is probably true, I have also tried playing off my cellphone hotspot and I experience the exact same random disconnects. 350 down and 30 up isn't worth a $1 if it's gonna disconnect every minute. Several friends and I going back to cable internet because of this one issue. It's a complete deal breaker.

Everyone I know that is having this issue have the older grey cylinder modems. I'm guessing this is happening with all models, but just to confirm does anyone have one of the newer model towers, and are you also experiencing these issues? 

I am also having this issue but I have one of the newer black cube kvd21 boxes. Wish they would roll back that last update soon because this is a deal breaker for me and my kids.

If they are working on it that's good news. I've seen posts around the internet that people had problems like this for a few weeks then it stopped, maybe it's related to work they are doing. If it was firmware related, I got the latest for the 5G21 back in September, and unless it was just slowly getting worse over the weeks, what I am experiencing now is nothing like back then.

Does anyone with a Gray can recall getting issues back in September when the latest firmware dropped?